Customer Service
451 Apps • Sorted By
Deliver landmark customer service.
Extend the power of your customer service team with apps from AppExchange. Support every customer with ease. Anytime. Anywhere.
Sponsored Customer Service Apps
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Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics App by Talkdesk
FeaturesStarting at $10 USD per user per monthRatingCATEGORIES Customer Service , Telephony Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT) coming Summer 2021.Latest Release 7/28/2021 -
ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK
ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK App by ScreenMeet
FeaturesStarting at $49 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Agent Productivity , Customer Service ScreenMeet's fast and easy video chat, cobrowse, screen share and remote control is in-platform. ScreenMeet improves the customer experience, enables digital first experiences for e-com, FINS, HLS and IT Help Desk remote support – all without a download.Latest Release 7/23/2021 -
ProntoForms | Mobile forms and workflows for Salesforce
ProntoForms | Mobile forms and workflows for Salesforce App by ProntoForms
FeaturesStarting at $45 USD per user per monthRatingCATEGORIES Customer Service , Field Service Take Salesforce further into the field with checklists, forms, and workflows built for technicians—accessible online and offline. Ensure assets are serviced reliably with step-by-step work instructions. Built for enterprise, used by Fortune 500 orgs.Latest Release 7/9/2021 -
Quality Assurance Scorecards for Customer Service | Leaptree QA
Quality Assurance Scorecards for Customer Service | Leaptree QA App by Pexlify
Features$75 USD per QA Evaluator per monthRatingCATEGORIES Customer Service Empower remote agents and improve performance with dynamic Quality Assurance scorecards. Identify customer service issues and take action to resolve performance bottlenecks on real-time dashboards. Get started in minutes with a code-free QA setup.Latest Release 7/21/2021
Most Popular
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DocuSign eSignature for Salesforce: The trusted eSignature solution
DocuSign eSignature for Salesforce: The trusted eSignature solution App by DocuSign, Inc**
FeaturesStarting at $30 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Customer Service Send, sign, track and save agreements in Salesforce with the most downloaded electronic signature app on the AppExchange. ####Get started with a free 30-day trial by clicking “Get It Now”Latest Release 7/8/2021 -
NICE inContact CXone Omnichannel CTI / IVR / ACD / Dialer / Contact Center
NICE inContact CXone Omnichannel CTI / IVR / ACD / Dialer / Contact Center App by NICE CXone
Features$20 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony NICE inContact CXone Agent for Salesforce provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader. Install in under 10 mins!Latest Release 7/30/2021 -
Survey Force by Salesforce Labs
Survey Force by Salesforce Labs App by Salesforce Labs*** Free Features
RatingCATEGORIES Surveys , Salesforce Labs Survey Force (Lightning Ready) allows you to create, send, and capture customer feedback natively in salesforce.com.Latest Release 5/4/2021 -
Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice
Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice App by Genesys
FeaturesStarting at $15 USD per user per monthRatingCATEGORIES Telephony A true cloud offering, Genesys Cloud for Salesforce includes a feature-rich, pre-built integration for instant impact and the ability for deep customization to optimize your existing Salesforce, processes, and vision. Service Cloud Voice BYOT ready.Latest Release 6/24/2021 -
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording App by Amazon Web Services Free Features
RatingCATEGORIES Telephony The newly updated Amazon Connect CTI Adapter v5 makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower cost at any scale. Amazon Connect is cloud-based, self-service, and can be set up in minutes.Latest Release 7/19/2021 -
Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists
Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists App by Ardira Free Features
RatingCATEGORIES Surveys Build corporate branded, mobile-friendly, dynamic salesforce survey and forms. Configurable scoring engine to turn surveys & forms into quizzes, questionnaires, checklists, and assessments such as Healthcare checklists, Lead Scoring, and policy quizzes.Latest Release 7/27/2021 -
Omni-channel Performance Dashboard
Omni-channel Performance Dashboard App by Salesforce Labs Free Features
RatingCATEGORIES Agent Productivity , Salesforce Labs Want to understand where you agents are focusing their time and provide great coaching moments? This is the dashboard for you!Latest Release 2/3/2020 -
RingCentral for Salesforce: Click-to-Call l Dialer l Telephony l Phone l HVS
RingCentral for Salesforce: Click-to-Call l Dialer l Telephony l Phone l HVS App by RingCentral, Inc.
FeaturesStarting at $34.99 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony RingCentral for Salesforce enhances your CRM experience by integrating cloud business communications to improve workforce productivity, increasing call efficiency, and enhancing customer interaction. ####Click "GET IT NOW" to try today!Latest Release 6/3/2021 -
Knowledge Base Dashboards & Reports
Knowledge Base Dashboards & Reports App by Salesforce Labs*** Free Features
RatingCATEGORIES Agent Productivity , Salesforce Labs This package provides reports and dashboards that help you monitor your knowledge base. For example, you can compare article ratings and views, analyze recent activity by authors, and determine which articles are helping solve the most cases.Latest Release 8/10/2010 -
Docs Made Easy - Custom Document Generation, invoices, PDF, Docx, XLS, HTML
Docs Made Easy - Custom Document Generation, invoices, PDF, Docx, XLS, HTML App by HIC Global Solutions Free Features
RatingCATEGORIES Customer Service Docs Made Easy fast forwards your business with easy document generation. Create beautiful, personalized, and effective documents that work for your business. ##Create -##➤ Quotes##➤ Proposals##➤ Account Plans##➤ Receipts##➤ Invoices & moreLatest Release 7/4/2021 -
Salesforce Field Service Starter Kit
Salesforce Field Service Starter Kit App by Salesforce Labs Free Features
RatingCATEGORIES Field Service , Salesforce Labs This package is focused on accelerating the implementation of your Salesforce Field Service project. The Starter Kit contains Templated Flows for common customized processes our customers often end up building in their implementation.Latest Release 4/29/2021 -
Five9 Cloud Contact Center for Service Cloud Voice
Five9 Cloud Contact Center for Service Cloud Voice App by Five9
FeaturesStarting at $15 USD per seat per monthRatingCATEGORIES Telephony Unlock customer intelligence and insights with the Five9 Plus Adapter or Service Cloud Voice integration. Five9 provides a full set of Contact Center capabilities including ACD, IVR, CTI, and Predictive Dialer functionality.Latest Release 9/20/2020 -
Youreka | Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce
Youreka | Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce App by Synaptic Advisory Partners
FeaturesStarting at $30 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Field Service Salesforce-native mobile forms for field service teams. ##Perform guided audits, installations, inspections, surveys, & assessments that minimize risk and adapt on the fly. Collect and capture data, even offline. Form builder for phone, iPad, tablet.Latest Release 4/19/2021 -
Case Age and Status Changes in Business Hours
Case Age and Status Changes in Business Hours App by Salesforce Labs*** Free Features
RatingCATEGORIES Agent Productivity , Salesforce Labs Many a times, organizations need to know exactly where cases sit in different statuses and after accounting for business hours. There is no out-of-the-box way of doing that today. This does that very elegantly.Latest Release 3/4/2020 -
Dialpad CTI for Salesforce
Dialpad CTI for Salesforce App by Dialpad Free Features
RatingCATEGORIES Customer Service Your business phone system and CRM can feel like one and the same, thanks to Dialpad’s native integration with Salesforce. Transfer calls between your mobile and Salesforce, log activities, and up your productivity from one single platform.Latest Release 6/18/2021 -
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
FeaturesStarting at $10 USD per user per monthRatingCATEGORIES Customer Service , Telephony Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT) coming Summer 2021.Latest Release 7/28/2021
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Email to Case Premium: Robust Case Management Solution
Email to Case Premium: Robust Case Management Solution App by Internet Creations
FeaturesStarting at $21 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Agent Productivity Extend and enhance the basic functionality of standard Email-to-Case with a more effective solution for managing service and support via Salesforce. Install a free trial for a hands-on look at why world-class service operations use Email to Case Premium.Latest Release 7/21/2021 -
Field Service Dashboards
Field Service Dashboards App by Salesforce Labs*** Free Features
RatingCATEGORIES Field Service , Salesforce Labs This app is for Salesforce Field Service Lightning product. The dashboards in this app provide metrics and performance trends for Service Manager Inventory Manager and System Admin roles.Latest Release 7/12/2018 -
Gainsight: The #1 Rated Customer Success Platform
Gainsight: The #1 Rated Customer Success Platform App by Gainsight, Inc
FeaturesStarting at $2,500 USD per company per monthRatingCATEGORIES Customer Service Gainsight’s innovative technology helps companies prevent churn by identifying at-risk customers, creating systematic processes to mitigate concerns, and efficiently ramping up engagement efforts.Latest Release 7/30/2021 -
Skilljar - Scale Online Training & Certifications
Skilljar - Scale Online Training & Certifications App by Skilljar Free Features
RatingCATEGORIES Customer Service Skilljar’s award-winning customer training platform enables you to successfully onboard, engage, & retain your customers & partners. Our learning management system (LMS) makes it easy to create courses, distribute to web & mobile devices, & track results.Latest Release 8/2/2021 -
SMS for Salesforce - Number 1 Salesforce SMS Application
SMS for Salesforce - Number 1 Salesforce SMS Application App by Unionsoft Technology (HK) Limited Free Features
RatingCATEGORIES Customer Service Looking for a user-friendly, highly recommended, and easy to set up text messaging application? Well, search no more! We have everything that you need. What are you waiting for? Get it now to start your seamless messaging integration.Latest Release 8/1/2020 -
Qualtrics - Customer Experience Management for Salesforce
Qualtrics - Customer Experience Management for Salesforce App by Qualtrics
FeaturesStarting at $1 USD per user per monthRatingCATEGORIES Surveys Combine customer experience data with operational data to better understand customer behavior and build strong client account relationships. Automate customer feedback across workflows, analyze data, and embed insights in your Salesforce dashboard.Latest Release 5/10/2021 -
Coveo - AI-Powered Search & Recommendations for Salesforce
Coveo - AI-Powered Search & Recommendations for Salesforce App by Coveo Solutions inc.
FeaturesStarting at $5,000 USD per company per month
Discounted for NonprofitsRatingCATEGORIES Agent Productivity AppExchange Reviews: ####⭐️⭐️⭐️⭐️⭐️ "Coveo is a great solution." ####⭐️⭐️⭐️⭐️⭐️ "Upgrading to Coveo was a dream come true." ####⭐️⭐️⭐️⭐️⭐️ "Huge value to our customers and employees!"####⭐️⭐️⭐️⭐️⭐️ "Provides amazing functionality and flexibility."Latest Release 7/21/2021 -
Freshdesk for Salesforce
Freshdesk for Salesforce App by Freshdesk Free Features
RatingCATEGORIES Agent Productivity Freshdesk's customer support software makes it refreshingly easy for businesses to make customers happy. Our solution helps over 30,000 companies around the world streamline their support across channels like email, phone, chat and social media.Latest Release 3/29/2021 -
GetFeedback: Surveys for Salesforce
GetFeedback: Surveys for Salesforce App by SurveyMonkey
FeaturesStarting at $1 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Surveys Build and distribute surveys with ease and speed. Send automated surveys across all channels. Sync real-time response data into Salesforce. The #1-rated CSAT, CES, and NPS survey solution according to AppExchange ratings & Salesforce Solution Engineers. -
Case Flags: Intelligent Prioritization for Customer Service Teams
Case Flags: Intelligent Prioritization for Customer Service Teams App by Internet Creations
FeaturesStarting at $14 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Agent Productivity Case Flags is a native app for Salesforce that enables you to monitor your organization’s response times with Cases, at a glance, via color coded flags. Case Flags provides real-time visibility to cases requiring responses to customers.Latest Release 6/1/2021 -
TeamViewer – Remote Support and Access Integration for Salesforce
TeamViewer – Remote Support and Access Integration for Salesforce App by TeamViewer Germany GmbH
FeaturesStarting at $143.92 USD per company per month
Discounted for NonprofitsRatingCATEGORIES Field Service Start remotely connecting people, places and things around the globe on the widest array of platforms and technology within your Salesforce Cloud environment from anywhere at any time.####Click "Get It Now" to get started.Latest Release 2/9/2021 -
b+s Connects for Cisco Contact Center
b+s Connects for Cisco Contact Center App by Bucher + Suter
FeaturesStarting at $30 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony The best way to connect the Salesforce CRM with the Cisco Contact Center is with b+s Connects — created for, and endorsed by Cisco. The web-based, Lightning ready gadget is designed to save time and money with each and every customer contact.Latest Release 5/21/2021