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Elevate Your Agents with AgentExchange Solutions

Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

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GoToAssist Integration for Salesforce

Integrated Remote Support for the support & service professional.

Overview

Instantly deliver remote support to customers' computers with a simple click from your Salesforce case. Use GoToAssist, the world leader in remote support, to resolve tech issues, leading to improved customer satisfaction and reduced support costs.

See How GoToAssist Integration for Salesforce Works

GoToAssist for Salesforce smoothly integrates with your organization's Salesforce account.
Initiate remote support sessions directly from Salesforce case records. All session details are automatically captured as Activity History.
Integrated remote support for customers on Windows and Mac.

GoToAssist for Salesforce gives Salesforce users the ability to start remote-support sessions directly from Salesforce customer case records. GoToAssist®, the market leader in remote support, seamlessly integrates with Salesforce, uniting two essential customer service tools. This much-needed app for contact centers and support professionals enhances the customer’s support experience while increasing agent productivity, further reducing costs and improving customer service levels. Once the app is installed, click the GoToAssist button from a Salesforce case record and begin viewing and controlling your customer’s device (PC, Mac® or smartphone). All remote support session details are automatically captured as Activity History in Salesforce, decreasing duplicate data entry. Support representatives only need to keep one application open to perform their day-to-day support activities. A GoToAssist account is required to utilize the GoToAssist for Salesforce integration application. For information on subscriptions and pricing or to request a free trial account, please go to www.gotoassist.com. This application was developed in conjunction with EDL Consulting.