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TTEC Digital
  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 26
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 32
  • Year this company was founded Founded 1982
TTEC Digital
How do you manage relationships in the digital age?
Make every interaction a continuation from the last
Seamless, integrated CRM to Eliminate Conversation Silos
Optimizing CX at the point of conversation

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. We are a leading CX consulting firm delivering transformative services to our clients using Salesforce.com.

Highlights

  • CX DRIVEN: The TTEC Digital CRM team designs strategies, processes, and implementations utilizing TTEC's collective proven customer experience and contact center expertise to optimize Salesforce via Journey mapping, omni-channel, real-time integration.
  • TECHNICAL DEPTH: Our certified technical experts bring best practices to every engagement: We enable client implementations of Salesforce using our certified consultants around the globe in Service Cloud, Sales Cloud, Einstein AI, Marketing Cloud.
  • OUTCOME BASED: Our full-service support means flexibility and reliability. We manage our customers’ investments in Salesforce by staying current through changes in their business with our continuous improvement, training services, and managed support.


Description

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. Today customer conversations, and the contact center technologies that support them, are inseparable. We bring decades of innovation experience across the world’s leading contact center technology platforms – and blend it with in-house expertise in CX strategy, data and analytics, AI and more – to help organizations maximize their technology investments and create truly exceptional customer experiences.

Geographic Focus

Canada
Ontario

Languages

English, Spanish

About TTEC Digital TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. Today customer conversations, and the contact center technologies that support them, are inseparable. We bring decades of innovation experience across the world’s leading contact center technology platforms – and blend it with in-house expertise in CX strategy, data and analytics, AI and more – to help organizations maximize their technology investments and create truly exceptional customer experiences.

Headquarters
+1.800.323.3639
Phone
+1.800.323.3639