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cbs CX - Customer Experience | Your Partner for CRM & SAP ERP E2E Integration
Global Solutions. Best Practice for Industrial Companies.
- Product Competencies
- Agentforce ServicePlatform
- Certified PeoplePeople employed by the consultant who hold Salesforce certifications that align to competencies
- 30
- CertificationsThe number of certifications held by people at this organization that align to competencies
- 136
cbs CX is the Salesforce consultancy of cbs Corporate Business Solutions. For over 30 years, we have delivered high-quality business solutions for global processes. With integrated AI, we enhance Customer Process Management – from Pre-Sales to Service.
Description
Our main focus is on integrating Salesforce in end-to-end business processes. cbs is not limited to the pure implementation of sales, service, and marketing processes. Genuine CRM starts with a customer-centric mindset to achieve a 360-degree view of all relevant customer data and processes. With the power of Artificial Intelligence, we extend these capabilities by enabling predictive analytics, intelligent automation, and data-driven decision-making across the entire customer journey. As a full-service provider, cbs helps customers integrate Salesforce solutions seamlessly into their system landscapes, with a special focus on Salesforce to SAP ERP and SAP CRM integration — now enhanced by AI-driven insights and automation.
Highlights
Marketing processes with increased efficiency and productivity: Campaign management | Distribution of newsletters | Event management | External list management | Segmentation | Budget planning and cost control
Effective sales Management: Support in sales and account planning | Sales pipeline | Operational support in activity, lead, and opportunity management | Integrated quotation and order processing, including availability checks and credit limit checks
Customer retention through flexible (after-sales) service processes: Service contract and order processing | Complaints and returns handling | Resource planning for service technicians | Field Service
Provider Details
cbs Corporate Business Solutions is a leading international management and SAP consultancy specializing in the optimization and digital transformation of end-to-end business processes for industrial companies worldwide. With over 1,700 employees and more than 35 locations spanning Germany, Europe, North America, Asia, and Oceania, cbs ranks among the most prominent global solution providers for manufacturing enterprises in German-speaking countries and beyond. As a member of the Materna Group, cbs combines the consulting and IT expertise of one of Germany’s largest owner-managed, international IT companies. Founded by former SAP consultants and operating as an independent subsidiary, cbs delivers comprehensive strategy and implementation services for global business transformation—covering everything from process consulting to SAP rollouts and cloud technology solutions. cbs stands for outstanding solution competence and delivers high-quality transformation and optimization projects as a reliable general contractor. The consulting portfolio includes corporate-critical global transformation programs, international SAP rollouts, and advanced technical optimization initiatives. cb
Geographic Focus
United States • Austria • Germany • Romania
Languages
English • German