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Retail Insights Agentic Commerce Specialists
Retail Reimagined Through Autonomous Intelligence | Retail Insights
- Certified PeoplePeople employed by the consultant who hold Salesforce certifications that align to competencies
- 11
- CertificationsThe number of certifications held by people at this organization that align to competencies
- 15
Retail Insights is a AI first retail technology partner enabling modern commerce and customer experiences. Recognized as a pioneer in agentic retail use cases purpose-built for modern retailers.
Description
Retail Insights is a global retail technology and consulting partner focused on building AI-first and agentic commerce systems for modern retailers. Operating across India, the US, and the GCC, the company combines deep retail domain expertise with strong engineering capabilities to help brands modernize commerce, customer journeys, and marketing operations. Its core specialization lies in agentic retail architectures—systems that sense shopper intent, reason over unified data, and autonomously trigger actions across digital, store, and operational channels. Using Salesforce Agentforce and advanced martech ecosystems, Retail Insights designs retail-grade agents that execute workflows, power next-best-action engines, automate marcom, and create real-time, context-aware shopper experiences. The company’s capabilities span eCommerce engineering, CDP and martech modernization, AI-driven journey orchestration, and omnichannel integration, all anchored in an architecture-first approach. Retail Insights focuses on making retail systems think, adapt, and respond autonomously, bridging the gap between data, decisions, and execution.
Highlights
Point Solutions & Accelerators (IPs) – Agentic B2C/B2B commerce modules, headless experience suite, omni returns management, Ultra POS, endless aisle engine, digital wallets, OMS/TMS accelerators, demand planning signals, price & promotions automation
Personalization– Contextual engagement, real-time triggers, AI-led marcom automation, multi-channel decisioning and targeting. PIM – Intelligent catalog enrichment, automated attribution, AI-assisted content generation, unified product data governance.
Omnichannel Commerce Development – Connected commerce journeys (BOPIS, curbside, endless aisle), intent-aware product discovery, unified inventory view, intelligent order & returns flows, AI-driven checkout and conversion optimization.
Provider Details
Retail Insights is a global retail technology and consulting partner that helps brands modernize commerce, customer journeys, and marketing operations with scalable, engineering-first solutions. Operating across India, the US, and the GCC, the company brings deep retail domain expertise, strong solution engineering capabilities, and a proven track record of designing systems that behave reliably in real-world retail environments. Retail Insights specializes in agentic retail architectures, enabling retailers to move from rule-based automation to systems that sense, reason, and act autonomously. Leveraging Salesforce Agentforce and modern martech stacks, the company builds secure, compliant, and retail-grade agents that analyze intent, orchestrate next-best actions, and trigger real-time responses across digital, store, and operational channels. Its work spans eCommerce engineering, CDP unification, martech and marketing ops modernization, AI-led marcom workflows, and omnichannel integration—all designed to create predictable, real-time shopper experiences.
Geographic Focus
India
Languages
English • French