Condado Consulting: Salesforce Innovation to transform Contact Centers - Condado Group Inc. - AppExchange
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Condado Consulting: Salesforce Innovation to transform Contact Centers
  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 0
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 1
  • Year this company was founded Founded 2005
Condado Consulting: Salesforce Innovation to transform Contact Centers
Condado's Salesforce Practice
Condado: What We Do
Condado: Our Areas of Expertise
Condado: Unifying Salesforce and Contact Centers for Seamless CX
Our Offerings
Condado: Ready to Get Started?
Salesforce Innovation to transform Contact Centers

Condado brings decades of expertise integrating Salesforce products with leading cloud-based contact center platforms. We unify customer data, automate workflows, and enhance CX with innovative solutions to boost efficiency and agent productivity.

Highlights

  • Consulting##We assess your processes and technology to optimize your Salesforce and Contact Center infrastructure and deliver outstanding customer experiences. We view technology as a business enabler and help you maximize your investments.
  • Implementation and Integrations##We have decades of experience optimizing Salesforce orgs with their integrated cloud-based contact center solutions including data synchronization, presence-sync and AI tools on both platforms.
  • Managed Services##Condado’s Managed Services provide expert support for your **Salesforce org** and **contact center**, ensuring seamless upgrades, optimizations, AI integration, and troubleshooting—so your CX runs smoothly with one trusted partner.


Description

Condado brings over 200 years of combined experience in integrating Salesforce’s customer-centric solutions with the world’s leading cloud-based contact centers, including NICE CXone, Five9, Zoom, and Amazon Connect. Our expertise spans Sales Cloud, Service Cloud, and AI-powered tools, enabling organizations to create seamless, intelligent, and efficient customer experiences. ####We specialize in Salesforce-powered contact center transformation, helping businesses unify customer data, automate workflows, and empower agents with AI-driven insights. By integrating Sales Cloud and Service Cloud with advanced omnichannel routing, workforce optimization, and AI-driven automation, we enhance agent productivity and customer satisfaction. Our solutions ensure real-time data synchronization between Salesforce and contact center platforms, providing a 360-degree customer view and enabling personalized interactions.

Geographic Focus

United States
Kansas

Languages

English

About Condado Group Inc. Condado specializes in delivering outstanding customer experiences through our consulting, implementation, integration, and managed services offerings for Salesforce and Contact Center solutions. With over 200 years of combined contact center technology experience, our team is adept at enhancing customer engagement platforms. ####We integrate client's customer support technologies to create cohesive environments that streamline operations and elevate customer experiences. By aligning CRM functionalities with contact center processes, we enable businesses to respond swiftly to customer needs, personalize interactions, and foster loyalty.####We implement and support Sales Cloud, Service Cloud, Experience Cloud, CPQ, Analytics, Custom Sofware Development and AI service functions. We stay with you for the long term, with our Managed Services offering.

Headquarters
Kansas City, MO, USA
Phone
877.970.7600