LivePerson Conversational Intelligence in Tableau | Voice & Digital Analytics - LivePerson, Inc. - AppExchange
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LivePerson Conversational Intelligence in Tableau | Voice & Digital Analytics
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  • Year this company was founded Founded 1995
LivePerson Conversational Intelligence in Tableau | Voice & Digital Analytics
Automatically classify intents and drill down based on conversation drivers
Easily Configurable Agent Scorecards & Quality Assurance
Drill down into conversations directly inside of Tableau with audio playback
Detailed Customer and Agent Sentiment Analysis with Segment Level Insights
Identify Business Process Improvement Opportunities Across any facet of your CX program
Industry leading PCI/PII Redaction Built In
Redaction of Sensitive Data from Recordings & Transcripts to Enable Use of Insights
LivePerson Analytics Studio Demo Use Case - Customer Insights
Enabling Measurable Value in Compliance, CX and Agent Performance (Cost/Efficiency)
1 of 9 : Automatically classify intents and drill down based on conversation drivers
Unlock your most precious data set — your customer conversations

LivePerson's Conversational Intelligence Suite enables brands to analyze 100% of their customer and employee interactions from any voice or messaging provider to unlock rich insights into every aspect of voice of the customer natively within Tableau.

Highlights

  • You own your data and get rich conversational insights natively inside of Tableau
  • Built for the enterprise and regulated industries with compliance from the ground up
  • Conversational Intelligence you can actually act on to drive outcomes and business process improvements


Description

Analytics Studio by LivePerson is built natively on Tableau and provides an end-to-end conversational intelligence suite that unlocks the value of your most precious data set — your customer conversations. Go beyond traditional analytics to deeply understand and deeply analyze customer interactions across voice and messaging.

The solution works with virtually any voice vendor (i.e. Avaya, Cisco, Genesys, Five9, NICE, 8x8, etc.) or digital provider allowing you to bring all conversations into a centralized intelligence experience.

The solution provides not only the tableau dashboards but also a full analytics suite including:

- Voice call ingestion and transcription
- Digital & Bot conversation ingestion
- PCI/PII redaction
- 50+ out of the box acoustic & linguistic analytics for voice, digital & bots
- Customer & agent sentiment
- Dozens of preconfigured Tableau dashboards for sales, service, marketing and more
- Embedded voice player inside of Tableau for quality management & assurance
- Agent scorecards
- Intent Classification & Conversation Categorization
- Predictive Analytics
- Marketing & Product Insights
- Self Service & Automation Roadmap
- Automated QA & Coaching


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Languages

Dutch, English, French, German, Danish, Italian, Portuguese, Spanish, Swedish,

About LivePerson, Inc.

Headquarters
New York, USA