LivePerson Conversational Intelligence in Tableau | Voice & Digital Analytics - LivePerson, Inc. - AppExchange
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LivePerson Conversational Intelligence in Tableau | Voice & Digital Analytics

  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 0
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  • Year this company was founded Founded 1995
Unlock your most precious data set — your customer conversations

LivePerson's Conversational Intelligence Suite enables brands to analyze 100% of their customer and employee interactions from any voice or messaging provider to unlock rich insights into every aspect of voice of the customer natively within Tableau.

Highlights

  • You own your data and get rich conversational insights natively inside of Tableau
  • Built for the enterprise and regulated industries with compliance from the ground up
  • Conversational Intelligence you can actually act on to drive outcomes and business process improvements


Description

Analytics Studio by LivePerson is built natively on Tableau and provides an end-to-end conversational intelligence suite that unlocks the value of your most precious data set — your customer conversations. Go beyond traditional analytics to deeply understand and deeply analyze customer interactions across voice and messaging.####The solution works with virtually any voice vendor (i.e. Avaya, Cisco, Genesys, Five9, NICE, 8x8, etc.) or digital provider allowing you to bring all conversations into a centralized intelligence experience.####The solution provides not only the tableau dashboards but also a full analytics suite including:####- Voice call ingestion and transcription##- Digital & Bot conversation ingestion##- PCI/PII redaction##- 50+ out of the box acoustic & linguistic analytics for voice, digital & bots##- Customer & agent sentiment##- Dozens of preconfigured Tableau dashboards for sales, service, marketing and more##- Embedded voice player inside of Tableau for quality management & assurance##- Agent scorecards##- Intent Classification & Conversation Categorization##- Predictive Analytics##- Marketing & Product Insights##- Self Service & Automation Roadmap##- Automated QA & Coaching######.

Languages

Dutch, English, French, German, Danish, Italian, Portuguese, Spanish, Swedish,

About LivePerson, Inc.

Headquarters
New York, USA
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