Unleashing the value of customer service - Capgemini* - AppExchange
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Unleashing the value of customer service
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  • Number of Salesforce-verified projects completed by the consultant Projects Completed 833
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  • Year this company was founded Founded 1967
Unleashing the value of customer service
Unleashing the value of customer service
The transformative impact of Gen AI and agentic AI

Deliver exceptional customer experiences with AI-powered service transformation on Salesforce. Unify customer data, automate support processes, and empower agents with intelligent insights.

Highlights

  • Deliver exceptional customer experiences with AI-powered service transformation on Salesforce. Unify customer data, automate support processes, and empower agents with intelligent insights.
  • Improve resolution times, increase productivity, and drive customer satisfaction through personalized, scalable, and connected service experiences that accelerate business value and digital transformation.


Description

Unleashing the Value of Customer Service##Discover how Generative AI and Agentic AI are transforming customer service from a traditional support function into a strategic growth driver. Based on insights from over 11,000 consumers, agents, supervisors, and executives worldwide, this Capgemini Research Institute report explores how AI can improve customer satisfaction, empower service agents, reduce operational costs, and accelerate response times. Learn how organizations can redesign customer service to unlock greater efficiency, loyalty, and business value in the age of intelligent automation.##Key benefits covered:####Enhanced customer experience and loyalty##Improved agent productivity and satisfaction##Faster response times and reduced operating costs##The evolution from AI copilots to autonomous AI agents##A roadmap for building AI-powered customer service organizations

Geographic Focus

Languages

English

About Capgemini* Capgemini is an AI-powered global business and technology transformation partner, helping organizations reimagine their future and deliver tangible business value through innovation, technology, and people. ####With a strong heritage of nearly 60 years, Capgemini is a responsible and diverse organization of over 420,000 team members across more than 50 countries, serving clients globally with deep industry expertise and a robust partner ecosystem. ####We deliver end-to-end services and solutions, spanning strategy, design, technology, engineering, and business operations—empowering enterprises to accelerate their digital and sustainable transformation journeys. ####Leveraging market-leading capabilities in AI, generative AI, cloud, data, and digital engineering, Capgemini enables organizations to unlock innovation, enhance customer experiences, and drive measurable outcomes at scale. ####At Capgemini, we combine technology with purpose—imagining and making the future real through responsible and ethical innovation that creates lasting value for businesses and society.####Get the future you want | www.capgemini.com

Headquarters
Paris, FR
Phone
+1-425-818-3364