Service Delivery Modernization for Municipalities & Government Agencies - Upcrest Digital Inc. - AppExchange
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Service Delivery Modernization for Municipalities & Government Agencies
  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 13
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 3
  • Year this company was founded Founded 2023
Service Delivery Modernization for Municipalities & Government Agencies
Salesforce Consulting for Public Sector
Upcrest Digital Salesforce Services
Upcrest Digital Salesforce Solutions
Digitizing permitting, 311 services, and citizen engagement on Salesforce.

Upcrest Digital helps municipalities and public sector organizations modernize service delivery using Salesforce PSS. We implement platforms for resident service requests (311), permitting and licensing, case management, and digital service portals.

Highlights

  • Municipal Service Request Platforms (311)##Design & implement Salesforce-based service request platforms that enable residents to report issues, track requests, & receive updates through digital channels using case management & automated routing workflows.
  • Permitting & Licensing Modernization##Digitize permit and license applications using Salesforce Public Sector Solutions and Experience Cloud portals, enabling municipalities to manage submissions, approvals, inspections, & compliance workflows efficiently.
  • Citizen Self-Service Portals##Build secure Experience Cloud portals that allow residents to submit service requests, applications, and documents online while enabling staff to track cases, manage workflows, and monitor service delivery through dashboards.


Description

Upcrest Digital helps municipalities and public sector organizations modernize service delivery using Salesforce. We design and implement digital platforms that streamline citizen services, improve operational transparency, and enable government teams to deliver faster, more responsive public services.####Our expertise spans Salesforce Public Sector Solutions, Experience Cloud, Service Cloud, and Agentforce, enabling governments to digitize key processes such as 311 service requests, permitting and licensing, case management, citizen self-service portals, and community program management. These solutions replace manual workflows and fragmented systems with centralized, automated platforms that improve coordination across departments.####Upcrest Digital supports municipalities across the full Salesforce lifecycle — from service process design and platform configuration to system integration, automation, and reporting. Using Experience Cloud portals, OmniStudio digital forms, case management workflows, and operational dashboards, we help government teams manage service requests, applications, and internal reviews more efficiently.

Geographic Focus

Canada
Ontario

Languages

English, French

About Upcrest Digital Inc. Upcrest Digital is redefining how government works with the power of Salesforce and Agentforce. We partner with public-sector organizations to design and deliver AI-driven solutions that automate complex processes, accelerate service delivery, and transform the citizen experience. ####Our expertise spans Experience Cloud, Service Cloud, and Public Sector Solutions — enhanced by Agentforce to deliver predictive case routing, intelligent virtual agents, and proactive, data-driven engagement. We build secure, scalable platforms that eliminate manual bottlenecks, break down data silos, and enable smarter decisions at every level of government. ####From AI-powered self-service portals to workflow automation and advanced analytics, Upcrest Digital helps governments move faster, serve better, and shape the future of digital public service — building more connected, resilient, and citizen-focused communities.

Headquarters
Toronto, Ontario