Catalyst Lab Idea Validation Expert (CLIVE)

CLIVE is an Agentforce-native AI agent that gives every team across a business, from operations and finance to customer services and beyond, a single, intelligent entry point for capturing, validating, and routing ideas and innovation requests.##Most organisations lose good ideas to fragmented submission processes, manual triage, and slow handoffs. Without structured intake, the same requests get submitted repeatedly, context gets lost in email chains, and the people best placed to act are the last to find out.##CLIVE replaces that friction with a conversational intake flow, asking the right questions upfront to capture business context, value, and requirements before any expert needs to get involved. It then checks each submission against existing solutions and in-flight work to eliminate duplication, and routes validated ideas to the right people with everything they need to make a fast, informed decision.##Developed and validated within Capita's own AI Catalyst Lab, CLIVE has been used to qualify and route ideas across a live innovation pipeline cutting qualification time from weeks to days. It arrives market-ready, refined against real operational conditions rather than built in t