EDSA | Intelligent Salesforce Deployments for Growing Businesses

Estrategias Diferenciadas S.A. (EDSA) is a Salesforce Consulting Partner dedicated to helping organizations drive transformation through intelligent customer engagement, AI-powered automation, and cloud innovation. With a deep understanding of Salesforce solutions—including Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, and Agentforce—our team of certified experts delivers customized implementations that align with each client’s business goals.####We specialize in:##* End-to-end Salesforce implementations and optimizations##* Data Cloud and CRM analytics integration##* AI-enhanced customer service with Agentforce and Digital Engagement##* Business process automation using Flow and Einstein AI##* Experience Cloud portals for clients, partners, and employees##* Industry-specific solutions for financial services, manufacturing, and retail####Our consultants are known for their agile approach, business-centric thinking, and ability to translate complex requirements into high-impact solutions. We’ve successfully led digital transformation projects across LATAM, improving KPIs such as lead conversion, case resolution time, and customer satisfaction.