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IBM
  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 975
  • Number of Salesforce-certified experts employed by the consultant Certified Experts 2,265
  • Year this company was founded Founded 1911
IBM
2020 Partner Innovation Award Winner for B2B Commerce work with Frito Lay North America
IBM has been recognized as APAC Partner of the Year for 2021
IBM and Salesforce: Helping businesses make smarter decisions, faster
IBM has deep platform and industry expertise as well as AI, hybrid multi-cloud, and Agile expertise
IBM has experience helping clients across industries
IBM offerings for Salesforce
IBM leverages the Helix approach for Salesforce engagements to drive innovation at scale
Download the 9th annual State of Salesforce report
Predict future business impact with IBM's analytics expertise
IBM Disruption Recovery Insights empowers Work.com with forward-looking insightful predictions.
IBM and Fisher and Paykel: Connecting field service to brand loyalty
IBM and T-Mobile: Exceptional experiences for the whole company
IBM and Frito Lay: Enhanced experiences from order to delivery
IBM and CaixaBank: Modernizing the call center experience
Unite your business around customer experience using Salesforce

IBM and Salesforce have a strategic alliance connecting customer-focused clouds and products from Salesforce with IBM’s industry-focused approach and solutions allowing for partnership with clients on every step of their digital transformation journey.

Highlights

  • IBM and Salesforce are leveraging our combined power to bring AI and machine learning solutions to your industry. Trust IBM to unleash the value of your data across Salesforce clouds and let Salesforce Einstein and IBM Watson transform your workflows.
  • To exceed rising customer and employee expectations, and emerge from crisis stronger, you need insights. We are focused on helping organizations rethink how their business works, and use data to make informed decisions.
  • We start with your strategy and goals, align on outcomes, and redesign your business using Salesforce, one experience at a time. We can also support your Work.com implementation with the breadth and depth of our technology, industry, and AI expertise. 


Description

The Salesforce business at IBM helps you change how work is done by applying design, real-time insights, and AI across Salesforce and your business. We understand your industry and work to unlock your data, connect essential processes, and put intelligence and speed into decision making. With 20+ years of expertise across Salesforce, combined with the skills and technology only available from IBM, we are uniquely suited to change your business, making it smarter and more resilient. Work with our experts to co-create experiences and apply a human-centered approach that puts engagement and trust at the center of your transformation.####As the world navigates COVID-19, clients can look to IBM and Salesforce Work.com to provide you with essential solutions designed to help businesses create safe working environments as quickly as possible, while helping to keep employees, customers, partners, and communities safe and informed during COVID-19 and beyond. Our employee-centric approach to re-entry and building workforce resiliency will help you assess return to work readiness, manage your workplace environment, monitor safety and operations, and optimize roles and processes.

Geographic Focus

Languages

English, French, German, Spanish

About IBM IBM is the only global strategic partner that connects customer-focused clouds and products from Salesforce with IBM’s industry-focused approach and solutions. With more than two decades of Salesforce experience and more than 10,000 client success stories, we help industry leaders unlock the value of their data across Salesforce, making employee workflows more efficient and customer relationships more human. We co-create innovation and drive digital transformation with speed and scale. In partnership with Salesforce, we're helping clients safely return to work and emerge from the crisis smarter, more resilient, and more agile for years to come.

Headquarters
Armonk, New York, USA
Phone
1-866-426-4252