West Monroe is a national digital services firm that helps organizations drive progress and deliver results. We specialize in Financial Services, Healthcare, Manufacturing, and Energy & Utilities and leverage our M&A practice to partner with PE firms.
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About West Monroe Partners * As a Summit Consulting Partner, West Monroe’s team has deep functional and technical expertise on the Salesforce platform, which is rooted in extensive industry experience. We don’t implement a solution in a silo. We incorporate human-centered design into the foundation and ensure that it’s supporting your larger customer transformation efforts. We leverage our change management expertise to ensure organizations are prepared to adapt and thrive through change.####Salesforce is more than a technology platform. When used correctly, it’s a powerful tool that drives productivity, increases loyalty, improves sales and servicing efficiency and profitability, drives top-line revenue, and fosters collaboration across organizations.####Having a 360-degree view of your customer is the foundation for creating a great customer experience. Being able to predict their needs and provide a custom solution is what makes the experience exceptional.####This is why we always aim to align with and enable your broader customer experience vision. This approach has a greater, lasting impact on designing employee and customer experiences that align with a vision beyond implementation.
Case Studies
Spike in demand for digital platforms leads Blackboard to create 36% faster sales process
JBT: A Decentralized, Manual Field Service Process is Streamlined & Digitized for a Manufacturer
Morningstar, Inc.: A Complex, Manual Quoting Process Becomes Automated, Streamlined, and Dynamic
Commercial Manufacturing & Design: Project Milestones and Customer Data Visibility Becomes a Reality
Velocity Commercial Capital: Automating the loan intake process for improved efficiency