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West Monroe Partners

  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 365
  • Number of Salesforce-certified experts employed by the consultant Certified Experts 89
  • Year this company was founded Founded 2002
  • Tier is determined by Salesforce and reflects the consultant's level of expertise and record of customer success Platinum
Drive top-line revenue and customer experience through visionary strategy.

West Monroe is a business and technology consulting firm that helps organizations operate at peak performance. We specialize in Financial Services, Healthcare, Manufacturing, and Energy & Utilities and leverage our M&A practice to partner with PE firms.


  • • Deep industry and technical experts who understand your key business issues and will approach your challenges creatively and collaboratively.
  • • Mid-market oriented and focused on delivering custom solutions to give companies a competitive edge.
  • • National coverage and international alliances to support your distributed workforce.


As a Platinum Consulting Partner, West Monroe’s team has deep functional and technical expertise on the Salesforce platform, which is rooted in extensive industry experience. We don’t implement a solution in a silo. We incorporate human-centered design into the foundation and ensure that it’s supporting your larger customer transformation efforts. We leverage our change management expertise to ensure organizations are prepared to adapt and thrive through change. ####Salesforce is more than a technology platform. When used correctly, it’s a powerful tool that drives productivity, increases loyalty, improves sales and servicing efficiency and profitability, drives top-line revenue, and fosters collaboration across organizations. ####Having a 360-degree view of your customer is the foundation for creating a great customer experience. Being able to predict their needs and provide a custom solution is what makes the experience exceptional.####This is why we always aim to align with and enable your broader customer experience vision. This approach has a greater, lasting impact on designing employee and customer experiences that align with a vision beyond implementation.

Geographic Focus


English, French

About West Monroe Partners * West Monroe Partners is a full-service provider of business and technology solutions. Our consulting professionals partner with clients across a range of industries, harnessing our collective experience and expertise to produce better business results.####West Monroe Partners is a Certified Consulting Partner specializing in Salesforce.com Sales Force Automation (SFA) deployments, and Force.com Integration & Development with proprietary systems for the Financial Services, Professional Services & Healthcare industries.####We leverage Salesforce.com as a vital component to customer relationship management (CRM), which is a modern name for an old concept: knowing your customer. Simply put, CRM is a way of doing business centered on the principles of understanding customers and building profitable relationships.####As the foundation for how your organization markets, sells, and services its customers, CRM can produce great opportunities: customer and partner loyalty, efficiency, growth, profitability, and competitive advantage.####West Monroe Partners can help you define the right strategies, core processes, and customized needs to support your customer experience goals.

Chicago, IL, USA
(630) 423-2620