West Monroe - West Monroe Partners * - AppExchange
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West Monroe

  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 426
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 230
  • Year this company was founded Founded 2002
West Monroe helps companies become digital and produce better results.

West Monroe is a national digital services firm that helps organizations drive progress and deliver results. We specialize in Financial Services, Healthcare, Manufacturing, and Energy & Utilities and leverage our M&A practice to partner with PE firms.


  • • Deep industry and technical experts who understand your key business issues and will approach your challenges creatively and collaboratively.
  • • Mid-market oriented and focused on delivering custom solutions to give companies a competitive edge.
  • • National coverage and international alliances to support your distributed workforce.


As a Summit Consulting Partner, West Monroe’s team has deep functional and technical expertise on the Salesforce platform, which is rooted in extensive industry experience. We don’t implement a solution in a silo. We incorporate human-centered design into the foundation and ensure that it’s supporting your larger customer transformation efforts. We leverage our change management expertise to ensure organizations are prepared to adapt and thrive through change. ####Salesforce is more than a technology platform. When used correctly, it’s a powerful tool that drives productivity, increases loyalty, improves sales and servicing efficiency and profitability, drives top-line revenue, and fosters collaboration across organizations. ####Having a 360-degree view of your customer is the foundation for creating a great customer experience. Being able to predict their needs and provide a custom solution is what makes the experience exceptional.####This is why we always aim to align with and enable your broader customer experience vision. This approach has a greater, lasting impact on designing employee and customer experiences that align with a vision beyond implementation.

Geographic Focus



About West Monroe Partners * West Monroe Partners is a full-service provider of business and technology solutions. Our consulting professionals partner with clients across a range of industries, harnessing our collective experience and expertise to produce better business results.####West Monroe Partners is a Certified Consulting Partner specializing in Salesforce.com Sales Force Automation (SFA) deployments, and Force.com Integration & Development with proprietary systems for the Financial Services, Professional Services & Healthcare industries.####We leverage Salesforce.com as a vital component to customer relationship management (CRM), which is a modern name for an old concept: knowing your customer. Simply put, CRM is a way of doing business centered on the principles of understanding customers and building profitable relationships.####As the foundation for how your organization markets, sells, and services its customers, CRM can produce great opportunities: customer and partner loyalty, efficiency, growth, profitability, and competitive advantage.####West Monroe Partners can help you define the right strategies, core processes, and customized needs to support your customer experience goals.

Chicago, IL, USA
(630) 423-2620