Credera | Your trusted Data, AI & Agentforce Partner | previously BrightGen
Credera is a Summit / Platinum Salesforce implementation partner offering project delivery, service management & technology consulting. Leading partner for Agentforce.
Highlights
- Credera holds Salesforce certifications across all Salesforce products, with Navigator credentials in Customer 360, Sales, Service, Marketing, Revenue (CPQ), & Experience Clouds and MC Account Engagement (Pardot). Leading partner for Agentforce.
- We guide customers through digital transformation projects with our unique approach of waterfall combined with agile scrum. We deliver value at the earliest possible point on our projects. That's why we always get CSAT scores of over 4.9/5.
- We are a Navigator Expert for Managed Services. We continuously improve customers' businesses, in line with Salesforce, technology & the economy. We are trusted partners to our customers, developing new business accelerators at no extra cost.
Description
We develop Salesforce accelerators where a need is identified. With Credera's Agentforce accelerator, Agentforce Ignition, you'll be able to implement a proof-of-concept Salesforce AI in under six weeks! Includes a free AI maturity assessment, a use case workshop, implementation of one service agent and one custom action.
Credera’s Managed Service offering helps you maximise ROI in Salesforce through continual enhancements. From everyday support, mini projects, roadmapping to product evaluation - we flex to our customers' evolving needs. Around 60% of customers who run projects with Credera continue with our Managed Service because we simplify the customer experience.
"We partner with Credera due to their customer-centric approach. They understand our needs and deliver a tailored solution, while providing the best customer service". CEE, Herriot-Watt University
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About Credera
Credera, previously BrightGen, is a Salesforce Summit (aka Platinum) Consulting Partner, or Regional Systems Integrator, under Omnicom. We make fundamental changes to the way our customers operate, provide the technical expertise they need for a smooth transition and think strategically, so we’re always focused on their business and long-term goals. All of which ensures they are guided to success, able to adapt to regular change and become their most efficient.
Our business can be categorised into four main areas of service. Whichever you choose, the end result will ensure a better experience for your customers, employees and partners:
- Strategy and consulting
- Implementation and integration
- On-going service management (also known as managed service, or customer success)
- Custom applications
We have managed over 1,200 successful projects, with an average customer satisfaction rating of 4.9/5.
Contact us at credera.com to start transforming your business with Salesforce today.