Credera | Data, AI & Agentforce Partner | Omnicom | Previously BrightGen - Credera - AppExchange
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Credera | Data, AI & Agentforce Partner | Omnicom | Previously BrightGen
  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 239
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 236
  • Year this company was founded Founded 1999
Credera | Data, AI & Agentforce Partner | Omnicom | Previously BrightGen
IUA's Story - The Credera Difference
Gatwick's Story - The Credera Difference
Immediate's Story - The Credera Difference
With Credera, we are getting the care that we need, when we need it
Credera knows the platform... and they help Gatwick deliver an amazing experience for our customers.
Vax's Story - Laying the Foundations for Agentforce
Major Salesforce implementation projects, managed service, Agentforce

Summit Salesforce partner since 2007. Multi-cloud Salesforce delivery expertise, including Agentforce. Onshore and offshore managed service. Data, AI and change consultants. Omnicom company working alongside media, advertising, and PR agencies as a team.

Highlights

  • Credera holds Salesforce certifications across all Salesforce products, with Navigator credentials in Customer 360, Sales, Service, Marketing, Revenue (CPQ), & Experience Clouds and MC Account Engagement (Pardot). Leading partner for Agentforce.
  • We guide customers through digital transformation projects with our unique approach of waterfall combined with agile scrum. We deliver value at the earliest possible point on our projects. That's why we see an average CSAT of 4.9/5.
  • We are a Navigator Expert for Managed Services. We continuously improve customers' businesses, in line with Salesforce, technology & the economy. We are trusted partners to our customers, developing new business accelerators at no extra cost.


Description

We tailor Salesforce implementation to your specific industry needs, with a specialism in data and AI. We offer an ITIL-based support and administration, Managed Service, to enable you to get the most out of your investment with Salesforce, and widen adoption.####We develop Salesforce accelerators where a need is identified. With Credera's Agentforce accelerator, Agentforce Ignition, we help you hone your use case and implement a proof-of-concept in under six weeks. Includes a free AI maturity assessment, a use case workshop, implementation of one service agent and one custom action.####Credera’s onshore and offshore Managed Service offering helps you maximise ROI in Salesforce through continual enhancements. From everyday support, mini projects, roadmapping to product evaluation - we flex to our customers' evolving needs. Around 60% of customers who run projects with Credera continue with our Managed Service because we simplify the customer experience.## ##"Our Agentforce work with Credera has been a genuinely great experience. The key team members were fantastic to work with throughout: sharp, pragmatic, and brilliant." IT Leader, Northern

Geographic Focus

Languages

English, French, German, Italian, Portuguese, Spanish

About Credera Credera, previously BrightGen, is a Salesforce Summit (aka Platinum) Consulting Partner within Omnicom. Speak to us about major Salesforce implementation projects and laying strong foundations for Agentforce. Our multi-cloud Salesforce delivery expertise and ongoing managed service empower your employees to create the outstanding experiences your customers demand. ####Our AI-readiness, structured innovation and data maturity workshops give you a holistic view of how to achieve your organisational goals with AI and Agentforce. ####Through our Salesforce Managed Service offering, we help you drive continuous improvement, data quality and widespread adoption. We have a strong track record of small project delivery through this service, especially taking advantage of new Salesforce features, and implementing Agentforce.####As part of Omnicom, we open the door to leading media, advertising, and PR partners, so we can support your projects from innovation right through to execution.

Headquarters
London, UK
Phone
+44 (0)333 043 9000