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Soft-Concept | Voice AI, SAP.Media, Integration, Consulting, Development

Specialised in Voice AI, Media, and Customer Service

Overview

SC Soft-Concept is a Consulting Partner with deep SAP integration skills and solid expertise in Customer Service and Conversational AI. Our company is based in Hamburg/Germany and working on an international basis.

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  • Conversational AI integration with PARLOA for ServiceCloud

  • SAP Integration with InformaticaCloud, MuleSoft

  • Media, telecommunications and professional services industries - customer service in all verticals

  • Campaign management and marketing automation

We provide consulting services on IT and business level, have a lot of experience around campaign management, marketing automation and customer service and offer a deep vertical expertise in the media, telecommunications and professional services industry. For the media industry we have a solid understanding of SAP M/AM and M/SD plus a toolbox of integration templates to get you started in no time. As certified Conversational AI experts we can help to bring your customer service to a new level - in all verticals

Categories

Product Competencies
Platform
Geographic Focus
Shows the regions where the provider operates or has done business
Germany
Supported Languages
English
German