Nagarro - Thinking Breakthroughs - Nagarro Inc. - AppExchange
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Nagarro - Thinking Breakthroughs

  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 55
  • Number of Salesforce-certified experts employed by the consultant Certified Experts 139
  • Year this company was founded Founded 1996
  • Tier is determined by Salesforce and reflects the consultant's level of expertise and record of customer success Gold
Creating Connected Customer Experiences through Salesforce

Customer experience is the leading brand differentiator for companies. Nagarro designs Salesforce systems with customers as the focal point, by creating a customer 360-degree view of all interactions and deriving insights for personalized conversations.

Highlights

  • Designing accelerators to provide innovative solutions and expedite the go-to market time - Account Planning, Global Roll-out, Dynamic Maps, Data Archival Wizard, Digital Freight Marketplace, Configurable Routing Engine
  • Delivering business value by innovative use cases – Customer Digital Engagement (WhatsApp, Live Agent, Chatbot, Social Media), Partner Co-selling, Patient Engagement, Field Service Operations, Automated Quotations, Subscription/Compliance, and more…
  • Domain Expertise - Manufacturing, Healthcare, High-Tech, Travel, Transportation and Hospitality, across the Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, Pardot, Community Cloud, CPQ, FSL, Einstein AI, MuleSoft, Tableau)


Description

A few of our accelerators include:####• Account Planning - Create and track account plans focused on division/geography expansion, cross-selling, up-selling, customer engagement, etc.##• Global Roll-outs - Accelerator for smooth, configurable, and speedy roll-outs across geographies/departments.##• Digital Freight Marketplace - A self-service digital platform for customers to view quotes, make bookings, submit documents, and track shipments##• And more...####Tangible business benefits delivered to our clients:####• Streamlined customer support processes and knowledge management system, resulting in 30% reduction in service ticket resolution time##• Designed the dealer on-boarding platform, optimizing the on-boarding time from 5 days to 5 hours##• Standardized the sales process across geographies and leveraged our global roll-out accelerator to reduce the roll-out time from 8 days to 1 day ##• Rationalized marketing efforts through Salesforce Marketing Cloud, resulting in email delivery rate of 99% and open rate of more than 50%##• Designed the DevOps processes for the Salesforce system, leading to 70% reduction in deployment failures##• And more…

Geographic Focus

Languages

Dutch, English, French, German, Japanese, Spanish, Swedish

About Nagarro Inc. Nagarro is a wholly-owned independent subsidiary of German-based Allgeier Holding AG (FRA:AEI). Nagarro provides technology services that address the complex business needs of its clients. Through a unique combination of domain knowledge and engineering expertise, Nagarro helps meet the strategic goals of companies ranging from early stage ventures to Global 1000 market leaders. Nagarro’s proven methodology combines specialized technical skills to ensure quality, security and control in distributed development environments.

Headquarters
San Jose, California, USA
Phone
001-(408) 436-6170
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