TTEC Digital: The CX Experts - TTEC Digital - AppExchange
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TTEC Digital: The CX Experts
  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 26
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 58
  • Year this company was founded Founded 1982
TTEC Digital: The CX Experts
Seamlessly unite Salesforce and Service Centers
The power of partnership extends to the most complex hyperscaler, CCaaS and data environments
TTEC Digital have been pioneers in CX for over 42 years, globally
A leading talent portfolio with decades of experience working at Salesforce
Bringing intelligence and communications and channels together
Determining the "jump balls" of capabilities in an ecosystem of AI, duplicity and complexity
We develop strategy from foundational to mature to help organizations maximize their investments
Working with our practice allows flexibility and outcome-based engagements
With proprietary offerings such as SandcastleCX, we have the ability to POC results...fast
Enabling a lifecycle of human centered design, outcomes, impact and innovation
Reach out to learn more!
Optimizing Your AI-Powered, Customer Journey

With 40+ years of experience combining proven CX strategy with industry-leading technology, our unique blend of capabilities, including deep expertise in unifying platforms across the CX tech stack, helps clients extract more value from the world’s #1 CRM

Highlights

  • 70+ years of combined Salesforce experience across our leadership team ##200+ Salesforce projects completed in the last 5 years ##150+ Salesforce certifications ##175+ engineers certified in advanced AI and Agentforce
  • Award-winning partnerships with cloud hyperscalers like Google and AWS, plus CCaaS leaders like Genesys, NiCE, Five9, Talkdesk, Cisco and more
  • Global BPO organization leveraging a best-in-class model between people and technology to delivery award winning ecosystem support


Description

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. Today customer conversations, and the contact center technologies that support them, are inseparable. We bring decades of innovation experience across the world’s leading contact center technology platforms – and blend it with in-house expertise in CX strategy, data and analytics, AI and more – to help organizations maximize their technology investments and create truly exceptional customer experiences.

Geographic Focus

Canada
Alberta Ontario

Languages

English, French, Spanish

About TTEC Digital TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. Today customer conversations, and the contact center technologies that support them, are inseparable. We bring decades of innovation experience across the world’s leading contact center technology platforms – and blend it with in-house expertise in CX strategy, data and analytics, AI and more – to help organizations maximize their technology investments and create truly exceptional customer experiences.

Headquarters
+1.800.323.3639
Phone
+1.800.323.3639