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cbs CX - Customer Experience | Your Partner for CRM & SAP ERP E2E Integration
Global Solutions. Best Practice for Industrial Companies.
Overview
cbs CX is the Salesforce consultancy of cbs Corporate Business Solutions. For over 30 years, we have delivered high-quality business solutions for global processes. With integrated AI, we enhance Customer Process Management – from Pre-Sales to Service.
Marketing processes with increased efficiency and productivity: Campaign management | Distribution of newsletters | Event management | External list management | Segmentation | Budget planning and cost control
Effective sales Management: Support in sales and account planning | Sales pipeline | Operational support in activity, lead, and opportunity management | Integrated quotation and order processing, including availability checks and credit limit checks
Customer retention through flexible (after-sales) service processes: Service contract and order processing | Complaints and returns handling | Resource planning for service technicians | Field Service
Our main focus is on integrating Salesforce in end-to-end business processes. cbs is not limited to the pure implementation of sales, service, and marketing processes. Genuine CRM starts with a customer-centric mindset to achieve a 360-degree view of all relevant customer data and processes. With the power of Artificial Intelligence, we extend these capabilities by enabling predictive analytics, intelligent automation, and data-driven decision-making across the entire customer journey. As a full-service provider, cbs helps customers integrate Salesforce solutions seamlessly into their system landscapes, with a special focus on Salesforce to SAP ERP and SAP CRM integration — now enhanced by AI-driven insights and automation.
Categories
- Product Competencies
- Agentforce ServicePlatform
- Geographic FocusShows the regions where the provider operates or has done business
- United StatesAustriaGermanyRomania
- Supported Languages
- EnglishGerman