Help & Support

Elevate Your Agents with AgentExchange Solutions

Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Visit Salesforce Help

Give Us Feedback

Omega CRM, A Merkle Company - FY25 Agentforce Implementation Partner

Advanced and Innovate Customer Experience Services

Overview

We provide an innovative customer experience service. Innovation, Strategy and implementation services on all Salesforce Cloud products to improve the business process of the companies for gaining competitiveness. Leaders in the use of AI-based autonomous

See How Omega CRM, A Merkle Company - FY25 Agentforce Implementation Partner Works

Consultancy services based on AI methodologies to provide the best discovery analysis for map the customer journey experience and the way that technology can help to improve it. Leaders in the use of AI-based autonomous agents.
Implementation services to fulfill the gap between the expectations of the customer experience designed and the real way to develop it, based on SCRUM.
Support services based on Cloud Omega Competence Center that provides flexible and scalable services for continuous improvements of the business process and customer experiences defined. Proof of this our customer satisfaction index of 4,9 out of 5.

We provide a complete portfolio of services to implement new innovative customer experiences: Consultancy, implementation and support for all the industries and different types of companies. We help our customers to gain competitiveness through the continuous improvement of the KPIs that drives the business of the companies. As an innovation award-winning Salesforce Consulting Partner, we are leaders in the use of AI-based autonomous agents. We have a strong and experienced team that understands business processes and technology. Key to our success is the knowledge of our people - we strive towards certifying our consultants in the technologies that empower the Salesforce ecosystem. Sales Cloud, (SF Maps); Service Cloud, (with Service Voice); Marketing Cloud & Pardot end-to-end services; Commerce Cloud (B2B & B2C); Community Cloud (CMS) Analytics (Tableau partnership); Integration Cloud (MuleSoft); Field Service & pioneers in the use of AI-based autonomous with Agentforce. We have earned more than +2700 certifications to date! We are FY24 Community Impact Partner, FY23 Salesforce Partner of the Year and Education and non-profit organizations Premiun Partner Salesforce.org

Omega CRM. A Merkle Company's Achievements

Consulting Partner

Summit Tier

Learn More

Partner Network

Forward Deployed Engineering