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Omega CRM

  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 20
  • Number of Salesforce-certified experts employed by the consultant Certified Experts 61
  • Year this company was founded Founded 2002
  • Tier is determined by Salesforce and reflects the consultant's level of expertise and record of customer success Gold
Advanced Customer Experience Services

Omega provides an innovative customer experience service based on Salesforce.com and products. Strategy and implementation services on all Salesforce Cloud products for improving the business process of the companies for gaining competitiveness.

Geographic Focus

International Spain
Languages
English, French, Simplified Chinese, Spanish
  • Consultancy services based on Agile methodologies to provide the best discovery analysis for map the customer journey experience and the way that technology can help to improve it. Proof of this our customer satisfaction index of 9.65 out of 10.
  • Implementation services to fulfill the gap between the expectations of the customer experience designed and the real way to develop it, based on SCRUM.
  • Support services based on Cloud Omega Competence Center that provides flexible and scalable services for continuous improvements of the business process and customer experiences defined.
Omega provides a complete portfolio of services to implement new innovative customer experiences including consultancy, implementation and support for all the industries and different types of companies.##We help our customers to gain competitiveness through the continuous improvement of the KPIs that drives the business of the companies, like revenue, sales, margin, etc... ####We brings improvements to our projects based on salesforce.com and the latest technologies (Blockchain, AI, and IOT).####At Omega CRM we have a strong and experienced team that understands business processes and technology. Key to our success is the knowledge of our people - we strive towards certifying our consultants in the technologies that empower the Salesforce ecosystem. we have earned more than 250 certifications to date!####In 2019 we became Premiun Partner (Salesforce.org), in our bet together with Salesforce, for education and non-profit organizations.

Geographic Focus

Info Omega CRM Omega CRM is an experienced customer experience consultancy company, with specialization in Sales, Service, Communities and Marketing Cloud © solutions . #Our team has achieved more than 295 Salesforce certifications to date, helping us to provide high value services for a successful customer experience implementation. ###We define, design, implement and improve customer experience processes using the latest technologies provided by Salesforce. ##Omega CRM's Cloud Competence Center based in Granada allows us to service global regions as well as local companies.

Headquarters
Madrid, Barcelona, Granada, Gijón, Zaragoza(Spain)
Phone
958224149
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