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Omega CRM

  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 42
  • Number of Salesforce-certified experts employed by the consultant Certified Experts 91
  • Year this company was founded Founded 2002
  • Tier is determined by Salesforce and reflects the consultant's level of expertise and record of customer success Platinum
Advanced and Innovate Customer Experience Services

Omega provides an innovative customer experience service based on Salesforce.com clouds. Innovation, Strategy and implementation services on all Salesforce Cloud products to improve the business process of the companies for gaining competitiveness.

Highlights

  • Consultancy services based on Agile methodologies to provide the best discovery analysis for map the customer journey experience and the way that technology can help to improve it. Our innovation portfolio includes Blockchain, AI and IoT.
  • Implementation services to fulfill the gap between the expectations of the customer experience designed and the real way to develop it, based on SCRUM.
  • Support services based on Cloud Omega Competence Center that provides flexible and scalable services for continuous improvements of the business process and customer experiences defined. Proof of this our customer satisfaction index of 4,78 out of 5.


Description

Omega CRM provides a complete portfolio of services to implement new innovative customer experiences including consultancy, implementation and support for all the industries and different types of companies.####We help our customers to gain competitiveness through the continuous improvement of the KPIs that drives the business of the companies, like revenue, sales, margin, etc...##Omega CRM is an innovation award-winning Salesforce Consulting Partner. We are actively brings improvements to our projects in such innovative areas as Blockchain, Artificial Intelligence ( A.I.), and IoT. ####We have a strong and experienced team that understands business processes and technology. Key to our success is the knowledge of our people - we strive towards certifying our consultants in the technologies that empower the Salesforce ecosystem. ##(Sales Cloud, Service Cloud, Marketing Cloud & Pardot Setup, Community Cloud, Analytics, Field Service Lightning - FSL, System and Application Architect, etc.).##We have earned more than 480 certifications to date!####In 2019 we became Premiun Partner (Salesforce.org), in our bet together with Salesforce, for education and non-profit organizations.

Geographic Focus

International France Spain

Languages

English, French, German, Simplified Chinese, Spanish

About Omega CRM Omega CRM is an advanced customer experience consultancy company. We provides an innovative customer experience service based on Salesforce.com and products. Innovation, Strategy and implementation services on all Salesforce Cloud products to improve the business process of the companies for gaining competitiveness.##As innovation award-winning Salesforce Consulting Partner. We are actively brings improvements to our projects in such innovative areas as Blockchain, Artificial Intelligence ( A.I.), and IoT. We have a strong and experienced team that understands business processes and technology. Key to our success is the knowledge of our people - we strive towards certifying our consultants in the technologies that empower the Salesforce ecosystem. (Sales Cloud, Service Cloud, Marketing Cloud & Pardot Setup, Community Cloud, Analytics, Field Service Lightning - FSL, System and Application Architect, etc.).We have earned more than 377certifications to date! Omega CRM's Cloud Competence Center based in Granada allows us to service global regions as well as local companies.

Headquarters
Madrid, Barcelona, Granada, Gijón, Zaragoza(Spain)
Phone
958224149
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