Omega CRM, A Merkle Company - FY23 Partner of the Year - Omega CRM. A Merkle Company - AppExchange
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Omega CRM, A Merkle Company - FY23 Partner of the Year

  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 172
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 392
  • Year this company was founded Founded 2002
Advanced and Innovate Customer Experience Services

We provide an innovative customer experience service. Innovation, Strategy and implementation services on all Salesforce Cloud products to improve the business process of the companies for gaining competitiveness. We are Salesforce Partner of the Year 23

Highlights

  • Consultancy services based on Agile methodologies to provide the best discovery analysis for map the customer journey experience and the way that technology can help to improve it. Our innovation portfolio includes Blockchain, AI and IoT.
  • Implementation services to fulfill the gap between the expectations of the customer experience designed and the real way to develop it, based on SCRUM.
  • Support services based on Cloud Omega Competence Center that provides flexible and scalable services for continuous improvements of the business process and customer experiences defined. Proof of this our customer satisfaction index of 4,8 out of 5.


Description

We provide a complete portfolio of services to implement new innovative customer experiences: Consultancy, implementation and support for all the industries and different types of companies.####We help our customers to gain competitiveness through the continuous improvement of the KPIs that drives the business of the companies. As an innovation award-winning Salesforce Consulting Partner, we are actively bringing improvements to our projects in such innovative areas as AI.####We have a strong and experienced team that understands business processes and technology. Key to our success is the knowledge of our people - we strive towards certifying our consultants in the technologies that empower the Salesforce ecosystem. ##Sales Cloud, (SF Maps); Service Cloud, (with Service Voice); Marketing Cloud & Pardot end-to-end services; Commerce Cloud (B2B and B2C); Community Cloud (with CMS)##Analytics (with Tableau partnership); Integration Cloud (MuleSoft); Field Service Lightning. ####We have earned more than +1400 certifications to date!####We are FY23 Salesforce Partner of the Year. Education and non-profit organizations Premiun Partner Salesforce.org

Geographic Focus

Languages

English, French, German, Italian, Portuguese, Spanish

About Omega CRM. A Merkle Company Omega CRM, A Merkle Company, is an advanced customer experience consultancy company. We provide an innovative customer experience service based on Salesforce.com and products. Innovation, Strategy and implementation services on all Salesforce Cloud products to improve the business process of the companies for gaining competitiveness.##As innovation award-winning Salesforce Consulting Partner. We are actively brings improvements to our projects in such innovative areas as Blockchain, Artificial Intelligence ( A.I.), and IoT. We have a strong and experienced team that understands business processes and technology. ##Key to our success is the knowledge of our people - we strive towards certifying our consultants in the technologies that empower the Salesforce ecosystem. (Sales Cloud, Service Cloud, Marketing Cloud & CDP, Community Cloud, Analytics, Field Service Lightning - FSL, System and Application Architect, etc.).##We have earned more than +1400 certifications to date!

Headquarters
Madrid, Barcelona, Granada, Paris
Phone
+34 958 224 149
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