Customer Experience (CX) Focused: Our senior staff of consultants hold deep experience in delivering CX solutions that range from business process assessments, to customer journey mapping, to technical implementation, to training and support.
Contact Center and CRM Expertise: We help our clients turn contact centers into profit centers, integrating their telephony, CRM and security systems so they get a holistic view of the customer and deliver consistent experiences.
Rigorous Security Solutions: We don't forget about security. We give out clients CX solutions that meet the highest security protocols and testing – through manual and automated measures – to avoid the headlines and improve customer retention.
PTP is a unique consulting and systems integration firm. We are wholly focused on the customer experience and we understand the complexity of modern Customer Relationship Management (CRM) solutions like Salesforce, and traditional Contact Center Infrastructure solutions. ####This knowledge and experience enables us to bridge the data gaps between the contact center, customer management, and marketing and sales operations, helping our clients to deliver a personalized customer experience across all channels. ####Our core strength is customer experience (CX) systems integration. We help remove data silos within any organization, integrating disparate systems required for customer data – such as CRM, knowledge management, and ticketing – and creating a 360 view of the customer. ####We have a proven track record of designing, implementing, and integrating complex solutions that meet today’s enterprise business needs for CRM-case management, inside sale optimization, marketing automation, customer, master data management, contact center infrastructure CCI, and knowledge management (KM).