AFDigital - #1 Trusted Salesforce Customer Experience Summit Partner & Reseller - AFDigital - AppExchange
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AFDigital - #1 Trusted Salesforce Customer Experience Summit Partner & Reseller

  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 112
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 31
  • Year this company was founded Founded 2011
Salesforce Consulting Partner - Australian Owned, APAC-wide!

AFDigital is a leading Salesforce.com “Summit” Consulting Partner that specialises in Customer Experience and Lifetime Value Optimisation by helping client’s modernise their Customer Experience on Salesforce. Founded 2011.

Highlights

  • Increase Customer Lifetime Value & ROI##We specialise in helping clients leverage Salesforce to improve their Customer’s Experience to increase Recency, Frequency, and Monetary Value; and reduce Churn, Cost to Fulfil and Customer Acquisition Cost.
  • Industry Expertise##Our major industries include Travel, Retail, Financial Services and Non Profit, and we have a diverse range of Industry-Aligned Consultants with skills across the key Salesforce products, ready to help clients realise value.
  • Strategy##Our toolkit of proprietary consulting frameworks help align stakeholders on how to design the future CX on Salesforce. We enable a shared understanding of value, and a common vision for the future of the organisation with technology.


Description

Organisations need to put their customer at the centre of their world. We exist to help our clients redefine their customer, partner and employee experience by building smarter customer journeys. We specialise in CX strategy, lifecycle automation, marketing campaigns and adoption.####Salesforce + Ways of Working##We practice Agile “Ways of Working” using Atlassian Jira and Confluence, alongside collaboration tools including Google, Miro, Microsoft Teams and Slack, enabling asynchronous project teams. It is important that both our Clients and Consultants enjoy working together, to ensure IP continuity and a successful engagement.####TeamX MSP for Salesforce##AFDigital offers a market-leading Managed Service Program “MSP” called “TeamX”, short for Team Extension. After subscribing to the service starting at $5k per month, clients can access our team of experts and a wide range of services, allowing easy scale-up. TeamX is the first and only Salesforce Professional Services Subscription Model, the service is like a Managed Service, but more awesome, in that it is not just support.####AFDigital has been a Reseller and Consulting Partner to Salesforce across APAC since 2012.

Geographic Focus

Languages

Dutch, English

About AFDigital Your Trusted Customer Experience Partner. AFDigital are a Salesforce Gold Consulting Partner with the DNA of a Digital Marketing Agency. We help our clients build smarter customer journeys through agile transformation, scaleable marketing operations and marketing technology consulting.

Headquarters
Sydney Australia
Phone
+61 2 9006 1057
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