Increase Customer Lifetime Value & ROI##We specialise in helping clients leverage Salesforce to improve their Customer’s Experience to increase Recency, Frequency, and Monetary Value; and reduce Churn, Cost to Fulfil and Customer Acquisition Cost.
Industry Expertise##Our major industries include Travel, Retail, Financial Services and Non Profit, and we have a diverse range of Industry-Aligned Consultants with skills across the key Salesforce products, ready to help clients realise value.
Strategy##Our toolkit of proprietary consulting frameworks help align stakeholders on how to design the future CX on Salesforce. We enable a shared understanding of value, and a common vision for the future of the organisation with technology.
Organisations need to put their customer at the centre of their world. We exist to help our clients redefine their customer, partner and employee experience by building smarter customer journeys. We specialise in CX strategy, lifecycle automation, marketing campaigns and adoption.####Salesforce + Ways of Working##We practice Agile “Ways of Working” using Atlassian Jira and Confluence, alongside collaboration tools including Google, Miro, Microsoft Teams and Slack, enabling asynchronous project teams. It is important that both our Clients and Consultants enjoy working together, to ensure IP continuity and a successful engagement.####TeamX MSP for Salesforce##AFDigital offers a market-leading Managed Service Program “MSP” called “TeamX”, short for Team Extension. After subscribing to the service starting at $5k per month, clients can access our team of experts and a wide range of services, allowing easy scale-up. TeamX is the first and only Salesforce Professional Services Subscription Model, the service is like a Managed Service, but more awesome, in that it is not just support.####AFDigital has been a Reseller and Consulting Partner to Salesforce across APAC since 2012.