ProvidentCRM - ProvidentCRM - AppExchange
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ProvidentCRM

  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 4
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 3
  • Year this company was founded Founded 2008
PASSIONATE ABOUT CUSTOMER HAPPINESS

We are a user-driven business and technology consultancy offering end-to-end Salesforce CRM implementations, enhancements and integrations. Working with clients to deliver the best technology fit supplemented by practical training and support.

Highlights

  • SALES - Determining the ideal pipeline management strategy by evaluating each client's sales process, we provide the tools to review performance data, assign tasks, manage each stage of the sales cycle, improve sales team efficacy and drive sales growth.
  • MARKETING - Sales aligned to generate high-quality leads with optimal conversion rates. We enhance each customer-journey touchpoint by creating unique marketing mixes for each client; increasing engagement, customer acquisition, loyalty and advocacy.
  • SERVICE - Customer Experience focused, to optimise customer satisfaction and retention. We provide practical tools and training that aid customer data accessibility, empower support agents, and yield useful analytics to inform business decisions.


Description

Provident CRM is a user-driven business and technology services consultancy, delivering end-to-end Salesforce CRM implementations, custom Marketing Automation integrations, and Business Process Management services.####We understand that Customer Experience is vital for business success, and we place this at the core of our service. Assessing our client’s customer decision lifecycle at every point of contact to align their business goals with the best technology fit.####Effective analysis and end-user focused software solutions are only the first steps for each new Provident CRM client. To ensure consistent successful technology adoption and ongoing customer success we provide comprehensive training, support and account management.####Our user-focus and extensive experience have helped to make Provident CRM one of the most successful CRM consultancies in the EMEA – supporting a wide range of public and private sector customers including major financial institutions, government bodies, and health executives, as well as various technology, retail and professional services concerns.

Geographic Focus

International Ireland United Kingdom

Languages

English, Portuguese, Spanish

About ProvidentCRM Provident CRM is a CRM consulting company specialising in managing full cycle customer experience, from Marketing to Sales to Service. Here at Provident CRM we are passionate about customer happiness. We have 10+ years experience helping organisations foster engagement and enhance customer experience through technological channels. We execute projects from your first seed of an idea to the final stage of growth. We believe creativity, quality and sustainability are paramount. With offices in Dublin, Cork, London, Manchester and Edinburgh we have shared our experience and knowledge with organisations across Europe in both the public and private sectors.

Headquarters
Dublin, Ireland
Phone
+35316930000
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