T-Systems Multimedia Solutions GmbH - T-Systems Multimedia Solutions GmbH - AppExchange
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T-Systems Multimedia Solutions GmbH

  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 23
  • Number of Salesforce-certified experts employed by the consultant Certified Experts 66
  • Year this company was founded Founded 1995
  • Tier is determined by Salesforce and reflects the consultant's level of expertise and record of customer success Platinum
Implementation of customer journeys along sales,service,marketing,commerce

Support for large & mid-sized companies with customer journey strategy, touchpoint integration, sales, service, marketing & commerce processes, field service & CPQ communities, mobile, cloud contact center/CTI & integration of 3rd party tools (e.g. ERP)


  • As part of Deutsche Telekom AG, T-Systems Multimedia Solutions GmbH is on of the largest implementation and consulting partner in Germany, Austria and Switzerland. High scalability is guaranteed by a proven offshore approach.
  • Multi Cloud Expertise: We implement the broad range of Salesforce Clouds: Sales, Service, Marketing, Commerce, Community, platform applications e.g. CPQ, Field Service, Pardot, CloudCraze & Heroku, mobile solutions, contact center/CTI, app exchange apps.
  • Data Security and Privacy: To keep you on the safe side, we offer privacy agreements and provide Salesforce cloud services out of high secure German- and European-based data center.


In 2015 T-Systems Multimedia Solutions GmbH founded the one and only Center of Excellence (CoE) Salesforce, to bundle all Salesforce practice for our customers within Deutsche Telekom Group. Bundling Salesforce know-how and knowledge from business processes in sales, service, marketing, commerce, communities, encoding and security the CoE operates as a cross-functional matrix organization along the company.##Around 300 Trailblazer - consultants, admins, developer, project and service manager, sales and marketing representatives - take care of our customers and accompany the cross industrial setup of Salesforce projects in large & mid-sized companies.##To be up-to-date of all Salesforce cloud products, we are actually holder of more than 300 Salesforce certifications.##In 2018 we launched our own Salesforce Academy aiming for a quick onboarding of new employees into the CoE Salesforce, to ensure continuous improvement and an above-average growth.##If refquired, we provide the whole service lifecycle regarding the launch & expansion of the Salesforce platform: Digital Transformation Consulting, Scoping, Configuration & Development, Integration, Testing, Training, Go Live & Support.

Geographic Focus

International Austria Germany India


English, German

About T-Systems Multimedia Solutions GmbH T-Systems Multimedia Solutions (MMS) facilitates the digital transformation of large and medium-sized B2B and B2C companies. With an annual 2019 turnover of € 176 million we enable our customers to develop new digital business models for Customer Experience, Industry 4.0, New Work and Digital Reliability. Leveraging our consulting and technical expertise with appr. 2,000 employees at 7 German locations, we also offer web and application management. Since 2011 T-Systems MMS has been implementing Salesforce projects at Deutsche Telekom, which is the only Salesforce reseller in D.A.CH. and large parts of Europe. Since Q3/2019 we own an official consulting partner status with Salesforce. With more than 300 Salesforce experts holding more than 300 certificates we are the largest multi-cloud implementation partner in German-speaking parts in Europe, specialized on sales- services-, commerce- and marketing processes in midsized markets. We provide the whole lifecycle regarding the introduction and expansion of the salesforce platform and its common cloud solutions: Digital Transformation Consulting, Scoping, Configuration & Development, Integration, Testing, Training, Go Live & Support.

Dresden, Germany