comways - comways.eu BV - AppExchange
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comways

  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 5
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 14
THE CONTACT CENTER EXPERTS

EMPOWERING CONTACT CENTERS WITH AI####comways delivers innovative solutions designed for contact centers to build meaningful connections with their customers.

Highlights

  • benefits to your CUSTOMERS:##+personalized conversation grounded in relevant data ##+dynamic routing to interact with best agent##+consistent omnichannel experience##+first call resolution##+self service to get responses independently
  • benefits to your AGENTS: ##+artificial intelligence personalized answers##+reduction of post call work with AI summaries of conversations##+360 view, unified desktop##+enrich knowledge-base##+predictive insights to anticipate customer behavior
  • benefits to your ORGANIZATION:##+improved customer experience AND loyalty##+agents’ retention, reduced burnout##+reduced operational costs ##+performance metrics for operational insights##+scalability to adjust resources according to demand


Description

comways delivers innovative solutions designed for contact centers to build meaningful connections with their customers. comways has a multi-cultural, multi-lingual team delivering contact centers expertise for over 15 years in France, Spain, Switzerland, and the Benelux.

Geographic Focus

Languages

Dutch, English, French, Spanish

Data Sheets

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