comways - comways.eu BV - AppExchange
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comways
  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 9
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 14
comways
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THE CONTACT CENTER EXPERTS

EMPOWERING CONTACT CENTERS WITH AI####comways delivers innovative solutions designed for contact centers to build meaningful connections with their customers.

Highlights

  • benefits to your CUSTOMERS:##+personalized conversation grounded in relevant data ##+dynamic routing to interact with best agent##+consistent omnichannel experience##+first call resolution##+self service to get responses independently
  • benefits to your AGENTS: ##+artificial intelligence personalized answers##+reduction of post call work with AI summaries of conversations##+360 view, unified desktop##+enrich knowledge-base##+predictive insights to anticipate customer behavior
  • benefits to your ORGANIZATION:##+improved customer experience AND loyalty##+agents’ retention, reduced burnout##+reduced operational costs ##+performance metrics for operational insights##+scalability to adjust resources according to demand


Description

comways delivers innovative solutions designed for contact centers to build meaningful connections with their customers. comways has a multi-cultural, multi-lingual team delivering contact centers expertise for over 15 years in France, Spain, Switzerland, and the Benelux.

Geographic Focus

Languages

Dutch, English, French, Spanish

Data Sheets

comways