Tinker Time Labs - Tinker Time Labs - AppExchange
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Tinker Time Labs
  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 0
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 1
  • Year this company was founded Founded 2016
Tinker Time Labs
4-week workshop designed to help you implement Salesforce Field Service quickly and efficiently.
Product expertise powering scalable Field Service transformation
Driving Fortune 500 service excellence through outcome-driven innovation
Building tomorrow's Field Service leaders through transformative change
Where Field Service excellence meets human-centered transformation

Former Field Service Product Manager and Advisory Board member specializing in human-centered service transformation and Salesforce optimization. Experts in scheduling optimization, mobile configuration, and Agentforce for Field Service.

Highlights

  • Salesforce Field Service (FSL/SFS) scheduling, mobile, and Agentforce implementation
  • Field Service maturity assessments using a 38-capability scheduling & optimization framework
  • KPI and reporting builds for field operations — Visit Outcome tracking, attempt-count reporting


Description

Tinker Time Labs (TTL) is a Salesforce Field Service consultancy founded by a former Field Service Product Manager and Salesforce Advisory Board member. We specialize exclusively in the Field Service Lightning (FSL/SFS) product line — scheduling and optimization, mobile app configuration, dispatcher console workflows, and Agentforce agents built for field operations.##Recent work includes:####Scheduling & Optimization maturity assessments using a 38-capability capability map, benchmarking clients from Absent through Optimized states##KPI frameworks for field operations leaders, including custom Visit Outcome tracking and technician attempt-count reporting##Field Service Agentforce configuration, including deterministic-layer fixes for appointment slot formatting in agent-facing flows##Integration work connecting Field Service data to downstream systems (MuleSoft, ERP)####We work with manufacturing, industrial equipment, and specialty trades operators running complex, multi-technician Field Service deployments. Our approach is OOB-first and practitioner-led — we don't sell transformation decks, we ship configured, working Field Service orgs.

Geographic Focus

Canada
Ontario

Languages

English

About Tinker Time Labs As a former Field Service Product Manager and Advisory Board member, Tinker Time Labs brings deep platform expertise to service transformation. With 20+ years of experience, we specialize in human-centered Field Service optimization that connects people, process, and technology.####Our strategic approach includes:##- Current state evaluation and future state design##- Strategic platform guidance from Advisory Board insights##- Leadership development for sustainable change##- Holistic alignment of people, process, and technology####We partner with technology and operations leaders to transform field service through:##- Strategic assessment methodology aligned with Salesforce capabilities##- Human-centered design thinking for successful adoption##- Forward-looking insights that protect technology investments##- Leadership capability building that sustains transformation##- Product Training ####Whether optimizing existing operations or embarking on transformation, we ensure your technology investments align with both people and business objectives.####Contact us to discuss how our human-centered approach can drive sustainable value for your organization.

Headquarters
Toronto, Ontario, Canada
Phone
4163587082