Customer Experience Strategy | We assess and recommend the planning, execution and resolution of business challenges, pain points and business problems, delivering you a tailored strategy to drive your business outcomes.
Marketing Automation | We transform your customer experience by developing an end-to-end customer journey using human-centred design, and execute using our Marketing Cloud expertise.
Customer Relationship Management | We implement CRM solutions that are aligned to your current needs or help you transform to meet future needs. We also assess existing solutions, remove inefficiencies, and streamline functional & technical processes.
At Idea Science we use thought leadership to solve complex business problems and use our technical expertise to drive successful outcomes. ####We specialise in delivering customer experience strategy, marketing automation, technology implementation and test automation. ####Our approach starts with reviewing the business and marketing strategy of our customers, seeking to understand their goals, needs, gaps and aspirations. We assess current activity use data analysis to uncover opportunities for business success then we work with you to deliver a strategic roadmap to maximise your return on investment and drive business outcomes.####We have a team of consultants with in-depth expertise and many combined decades of experience building solutions that will help you use the power of Salesforce to meet your objectives.