VoiceFoundry - TTEC - AppExchange
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VoiceFoundry

  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 21
  • Number of Salesforce-certified experts employed by the consultant Certified Experts 12
  • Year this company was founded Founded 1982
Experts in delivering amazing customer experiences with Amazon Connect

We specialize in the design and delivery of Amazon Connect, a cloud-based enterprise contact center solution used around the globe and are uniquely focused on helping businesses improve customer engagement while maximizing the benefits of the cloud.

Highlights

  • Our Amazon Connect CTI Adapter for Salesforce enables customers to build a deep integration between the Amazon Connect contact center platform and Salesforce for custom screen pops, IVR-integrated workflows, and Lightning and Visualforce app development.
  • Our Voicemail for Amazon Connect is a fully functional solution that provides agents and supervisors the ability to quickly access voicemail messages from any device, including a desk phone, email, mobile device or desktop application.
  • Our Contact Center Consultants help analyze customer and agent interactions to understand your business, uncover areas of opportunity and provide recommendations for services and applications that will deliver the results you are looking for.


Description

We partner with the best in the market to deliver dynamic interactions for customers. We are experts in deploying Amazon Connect as well as other Amazon products that focus on creating intelligent interactions across all channels.####VoiceFoundry is proud to be one of the very few organizations on the planet that is partnered with both SalesForce and a premier integrator for Amazon Connect.####Our expertise is focused on AI & natural language automation, chatbots, CTI/CRM, enterprise integration, user experience design, analytics, and workforce optimization. Combined with best practices and a proven methodology in deploying Amazon Connect, we have the right mix of expertise and innovative solutions to make your vision a reality.

Geographic Focus

Languages

English

About TTEC TTEC is a premier provider of business transformational solutions, assisting its clients to completely revolutionize the customer experience. TTEC has been an innovator in contact center management technologies for over 35 years. TTEC provides innovative solutions using Salesforce.com. ####In 2001, TTEC pioneered the virtual contact center, enabling global multichannel queues, high availability, and scalability for customer management applications. After a technology investment of over $250 million, we now process over 3.5 billion VoIP minutes and several billion transactions annually on our Cloud architecture. ####In 2011, TTEC acquired eLoyalty, an award-winning technology services provider, augmenting the TTEC Cloud suite of products with eLoyalty’s capabilities and intellectual property under the eLoyalty brand for Salesforce.com and Cisco.

Headquarters
+1.800.835.3832
Phone
+1.877.206.8119
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