VoiceFoundry - TTEC Digital - AppExchange
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VoiceFoundry
  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 26
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 37
  • Year this company was founded Founded 1982
VoiceFoundry
CTI Integration - Amazon Connect + Salesforce
Amazon Connect CTI Integration - Key Features
Amazon Connect - VoiceMail offering by VoiceFoundry
Experts in delivering amazing customer experiences with Amazon Connect

We specialize in the design and delivery of Amazon Connect, a cloud-based enterprise contact center solution used around the globe and are uniquely focused on helping businesses improve customer engagement while maximizing the benefits of the cloud.

Highlights

  • Our Amazon Connect CTI Adapter for Salesforce enables customers to build a deep integration between the Amazon Connect contact center platform and Salesforce for custom screen pops, IVR-integrated workflows, and Lightning and Visualforce app development.
  • Our Voicemail for Amazon Connect is a fully functional solution that provides agents and supervisors the ability to quickly access voicemail messages from any device, including a desk phone, email, mobile device or desktop application.
  • Our Contact Center Consultants help analyze customer and agent interactions to understand your business, uncover areas of opportunity and provide recommendations for services and applications that will deliver the results you are looking for.


Description

We partner with the best in the market to deliver dynamic interactions for customers. We are experts in deploying Amazon Connect as well as other Amazon products that focus on creating intelligent interactions across all channels.####VoiceFoundry is proud to be one of the very few organizations on the planet that is partnered with both SalesForce and a premier integrator for Amazon Connect.####Our expertise is focused on AI & natural language automation, chatbots, CTI/CRM, enterprise integration, user experience design, analytics, and workforce optimization. Combined with best practices and a proven methodology in deploying Amazon Connect, we have the right mix of expertise and innovative solutions to make your vision a reality.

Geographic Focus

Canada
Ontario

Languages

English

About TTEC Digital TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. Today customer conversations, and the contact center technologies that support them, are inseparable. We bring decades of innovation experience across the world’s leading contact center technology platforms – and blend it with in-house expertise in CX strategy, data and analytics, AI and more – to help organizations maximize their technology investments and create truly exceptional customer experiences.

Headquarters
+1.800.323.3639
Phone
+1.800.323.3639