Capita: AI-Led Transformation for Public Sector & Regulated Industries - Capita - AppExchange
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Capita: AI-Led Transformation for Public Sector & Regulated Industries
  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 3
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 43
Capita: AI-Led Transformation for Public Sector & Regulated Industries
Capita Scales Recruitment with Agentforce
AI at Capita
Capita's AI Stack
Delivering trusted, AI-orchestrated Salesforce outcomes with Agentforce

AI-led outsourcing and transformation partner delivering secure, orchestrated Salesforce solutions using Agentforce and MuleSoft across government, utilities, financial services, health, telecoms, media, retail, and complex regulated industries.

Highlights

  • Trusted delivery in complex, regulated environments##Proven outsourcing and transformation partner delivering Salesforce at scale across government, defence, utilities, financial services, health, education, retail, and telecoms and media.
  • Agentforce-powered AI, safely operationalised##Embed Agentforce AI into live Salesforce workflows to automate high-volume work, support frontline teams, and improve outcomes with governance, auditability, and human oversight built in.
  • MuleSoft-led orchestration for legacy estates##Use MuleSoft to securely integrate Salesforce with legacy systems, data, and partners, enabling event-driven orchestration and AI adoption without disrupting mission-critical operations.


Description

Capita is a trusted outsourcing and transformation partner delivering AI-led digital delivery on Salesforce for government and complex, regulated industries.####We design, build, and run secure Salesforce platforms using Agentforce and MuleSoft to orchestrate AI, data, and services across fragmented estates. Our focus is practical transformation that works in live operations, not experimentation.####What we deliver####Salesforce implementation, optimisation, and managed services####Agentforce-powered AI for customer service, case management, complaints, and workforce productivity####MuleSoft-led integration connecting Salesforce to legacy systems, data, and partner services####Secure, compliant operating models with auditability, governance, and human oversight built in####Capita brings deep delivery experience across central and local government, defence, utilities, financial services, health, education, retail, and telecoms and media. We operate mission-critical services at national and enterprise scale, helping organisations reduce cost-to-serve, improve outcomes, and adopt AI responsibly.

Geographic Focus

United States
Georgia

Languages

English, French, German, Spanish

About Capita Capita is a leading UK-based outsourcing transformation partner helping public sector bodies and regulated organisations modernise complex operations using Salesforce, Agentforce, and MuleSoft.####We design, build, and run AI-enabled digital platforms that improve citizen and customer outcomes, strengthen compliance, and reduce cost-to-serve. Our focus is not point solutions, but end-to-end, orchestrated delivery that works in live, high-scrutiny environments.