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CloudX

Cloud Experts in Salesforce, AI and automation

Overview

We've been Salesforce customers --- migrating Doordash off of Zendesk and onto Salesforce (2,000+ users) --- and we've even been hired by Salesforce as product managers and software engineers. The immense expertise we bring to a project is unparalleled.

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  • We specialize in Zendesk to Salesforce (Sales & Service cloud) migrations. We've built an internal product to automate 250 hours of admin work associated with a migration. We are the quickest, best priced and most knowledgeable partner on the market.

  • At Salesforce, we built their flagship Einstein Bot product and their digital channels. After we left to start CloudX, Salesforce hired CloudX to implement an Einstein Bot for the Essentials Team. We're the right partner for Bots & digital channels.

  • Communities can be extremely powerful for your business. We've seen deflection rates and customer satisfaction rise with both unauthenticated and authenticated communities. We specialize in implementing these products for companies of all sizes.

CloudX was founded on the mission to help businesses succeed with well architected systems to automate daily operations. Our CEO, Ruby Kandah, has been recognized by Salesforce & Bluewolf as a leader in Salesforce development. She has saved companies millions of dollars by architecting their path to the cloud. Her deep expertise in AI & automation furthers our clients success cloud systems. Prior to CloudX, Ruby served as an executive at Salesforce, building their Einstein bot product. She also served as a spacesuit engineer at NASA Johnson Space Center.

Categories

Product Competencies
Agentforce Sales
Geographic Focus
Shows the regions where the provider operates or has done business
Germany
Israel
Spain
Uruguay
Supported Languages
English
French
Russian
Spanish

More from CloudX Solutions, LLC.

  • Data Defender - Right to be Forgotten (GDPR Readiness)
    by CloudX Solutions, LLC.
    Customers request agents or sales reps to remove records from their Salesforce system which may violate the customer's privacy concerns. This is the first feature of its kind to enable agents and reps to fulfill a customer's request to redact record(s).
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  • Activity Stream - Who's Viewing or Editing my Record?
    by CloudX Solutions, LLC.
    No Ratings
    See which users are viewing or editing a Salesforce record in real-time and from the list view or record detail page. Report on users who have historically viewed or edited a record through our custom reportable object: Activity Stream Events.
    Admin & Developer Tools