Sutherland - Sutherland - AppExchange
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  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 0
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 7
  • Year this company was founded Founded 1986
Maximizing Salesforce Value in Contact Centers

With 35 years of experience managing Contact Centers across industries we understand “Customer Experience”, as it is at the heart of what we do. Our Services focus on enabling our clients to maximize the value of their Salesforce investments.


  • We ensure that your Salesforce investments are maximized, be it in license and functional utilization or in cost effective implementations, upgrades and support that reduce customizations and overall total cost of ownership.
  • Our proposition in combining Contact Center Operations and Salesforce Application Support ensures seamless adoption, self-help, training and upgrades. Our combined SLA’s across operations synergize development and rollouts with your business goals.
  • Our Lightning upgrade framework & execution ensures that you get the best value from a functionality and business process optimization perspective as well as reducing the level of required custom code development.


At Sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they’re made for. We do that by combining human-centered design with the scale & accuracy of real-time analytics, AI, cognitive technology and automation.####Our Salesforce Center of Excellence builds on the world-class reputation and experience of Sutherland Global's contact center operations by partnering with Salesforce to provide consulting services to businesses that want to maximize their investment in the platform.####We achieve this with:##1) Deep Contact Center Domain Knowledge ##2) Extensive Salesforce Platform Knowledge & cross industry experience ##3) Delivery Model that is business-centric, fast paced & flexible ##4) Commercial Model that is aligned to clients business goals##5) Cutting-edge development initiatives in accelerators, chat-bots and Einstein AI####If you are in need of a partner that truly understands the operational needs of your business, contact us today to start a transformational experience.

Geographic Focus



About Sutherland Sutherland is an experience-led digital transformation company. ####Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. ####We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.

Pittsford, New York, United States