Concentrix - Global Business Services Company - Concentrix - AppExchange
Skip to NavigationSkip to Main Content

Concentrix - Global Business Services Company

  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 285
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 227
  • Year this company was founded Founded 2004
We Design, Build and Run CX that builds BRAND LOVE

Customer Experience is everything. So, we power all of it. ##Discover how we design, build, and run your entire CX world to nurture brand love, customer loyalty, and seamless interactions.

Highlights

  • Salesforce Summit certified and 15+ years in partnership, Concentrix has collaborated with progressive executives around the world for over 30 years to future-proof their business and stay ahead of the competition and customer expectations.
  • We are a leading Salesforce contact center provider driving digital transformation for customer support centers around the globe and across Service Cloud, evolving with generative AI & Einstein for Service, defining solutions & thought leadership.
  • We’re passionate about combining tech with human-powered interactions to solve complex CX problems. That’s why we’ve been investing in digital-first for years with our best-in-class accelerators, engineered for the Salesforce Platform.


Description

That moment? It’s an opportunity. When a customer asks a question, sends a chat, or makes a purchase, you want to show your brand at its best—smoothly get the customer what they need, and give them a reason to come back again and again. ## ##At Concentrix, we reimagine everything CX to do just that: nurture brand love and loyalty. It’s kind of our thing—behind the scenes, we power billions of customer interactions every day for the brands you rely on, from household names to up-and-comers. So, chances are, you already know us! ## ##What you may not know—yet—is how we can design, build, and run your entire CX world. ## ##Whether you need a specific solution, the whole end-to-end journey—or anything in-between, we’re the partner to call. We have the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it all and make it work seamlessly.

Geographic Focus

Languages

Dutch, English, Finnish, French, German, Danish, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese

About Concentrix Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. We are Different by Design.

Headquarters
Fremont, CA USA
Phone
1-800-747-0583
Loading