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Ibis Solutions | Consulting, Implementation, Integration, Product Development
Your Partner In Innovation
- Product Competencies
- Agentforce Service
- Certified PeoplePeople employed by the consultant who hold Salesforce certifications that align to competencies
- 8
- CertificationsThe number of certifications held by people at this organization that align to competencies
- 15
Using the power of our knowledge, experience team, commitment to achieving the highest levels of technological development, Ibis Solutions has a goal to create innovative and functional solutions fit for all needs.
Description
We are a technology and consulting company with over 20 years of experience in delivering enterprise-grade solutions across Field Service Management (FSM), system integration, Big Data, and AI. Since 2021, we’ve been a proud Salesforce Consulting Partner, focused on helping organizations unlock the full potential of the Salesforce platform through intelligent service operations, seamless integrations, and data-driven transformation. Recognized with the Salesforce Rising Star Award (2024) for our achievements in the telecom sector, we are not just implementers — we are solution builders. Our multidisciplinary team of architects, consultants, developers, and data engineers delivers projects that bridge strategy and execution, ensuring that every Salesforce investment drives measurable business outcomes. Let’s transform service, together.
Highlights
Salesforce Field Service – Large-scale FSM deployments, including migration from ClickSoftware WFM and greenfield implementations tailored to high-volume field teams.
Service Cloud & Communications Cloud – Enhancing digital customer service and omni-channel operations for communication service providers.
MuleSoft – API-led integration of Salesforce with telecom BSS/OSS, ERP, GIS, and legacy systems. Agentforce – AI-driven agent assistance and knowledge orchestration for smarter service execution and field support.
Provider Details
Ibis Solutions started as a part of Ibis Instruments, a company founded back in 1996 that has grown to be one of the largest IT solutions and test and measurement equipment providers in the SEE. Thanks to the plan of sustainable and balanced development focused on the careful selection of areas for business expansion as well as the dedicated work of all employees, we have been recording constant growth of all parameters from the very beginning. Today, although two separate companies, Ibis Solutions and Ibis Instruments represent the greatest support to each other in further progress.
Geographic Focus
Bulgaria • Serbia
Languages
English