Help & Support
Elevate Your Agents with AgentExchange Solutions
Have Questions?
Unisys Corporation
Delivering outcomes that matter — at global scale with people at the center
Overview
Unisys partners with governments and businesses to design, build, and run the Salesforce-powered solutions that keep complex operations moving. We bring both breadth of practice and proven delivery to every engagement.
Full-suite services spanning strategy, CX design, implementation, Apex/LWC development, enterprise integration, application managed services, and release management.
Deep experience delivering omnichannel and 360-degree customer solutions in complex, multi-business environments, with strength in data and integration governance across single Salesforce Org deployments.
One of Salesforce's largest Field Service deployments globally, processing ~80,000 appointments per month across 7,300+ technicians in 120+ countries with six Agentforce AI use cases live in field operations, with more in development.
Our Digital Workplace Solutions team leverages Agenforce to process 2 million service tickets per year in Salesforce Field Service Management, with 70% auto-scheduled and a first-time-fix rate above 95%. At ~80,000 appointments per month across 7,300+ technicians in 120+ countries, we operate at a scale that benchmarks well above industry norms. Agentforce powers six live use cases in our field operations: Pre-Work Brief, In-Field Support Knowledge, Automated Validation, Post-Work Summary, Voice-to-Form, and Work Plans. Our Cloud, Applications & Infrastructure business delivers Salesforce-powered platforms across the full IT operations life cycle. Unisys-built accelerators for AI-assisted delivery, DevSecOps, and automated testing add further speed and reliability to every engagement.
Categories
- Product Competencies
- Agentforce ServicePlatform
- Geographic FocusShows the regions where the provider operates or has done business
- United StatesCanadaIndiaSpain
- Supported Languages
- EnglishSpanish