Customer Experience Integration####We support clients to achieve their business objectives by offering diverse integration methods for its channels, business processes and IT systems, which form a key part of their customer touch points.
Customer Service####We support clients to improve customer relations by integrating customer information management and analysis. This initiates clients to shift to a “Next Generation Contact Center”, enabling them to react timely to customer needs.
Customer Intelligence####We support clients to understand the customer, initiate strategic planning, build up systems, and execute business transformation through analysis of highly personalized customer experience for Sales and Marketing.
From business process reengineering to global business expansion – we have been serving our clients for more than 35 years.####Envisioning to become the number one global consulting firm, ABeam Consulting is helping our clients to realize business transformation. With more than 4,700 consultants worldwide and our global alliance partners ABeam consulting provides truly comprehensive services.####“ Real Partner™ ”—it’s a brand statement that expresses the management philosophy of ABeam Consulting, distilling into a couple of words the stance our company takes, and the value we pledge to our customers. As a Real Partner in helping our clients realize transformation, we walk together with our clients through all the struggles and triumphs along the way, no matter how long the road, how steep the climb, or what difficulties we face.####In order to serve as a Real Partner™ , three elements are essential: Real People, Real Solutions and Real Results. By creating a virtuous cycle through application of these three “Real” elements, we can guarantee our clients’ success as a Real Partner.