IGT Solutions - Digital CX & CRM - IGT Solutions Pvt Ltd. - AppExchange
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IGT Solutions - Digital CX & CRM
  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 1
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 8
  • Year this company was founded Founded 1998
IGT Solutions - Digital CX & CRM
CX transformation
CX journey - suite of services to meet your digital enterprise needs
nextGen CX solutions & services

We at IGT Solutions believe that the ultimate success of an organization lies in how it engages its customer, both internal and external. With over 2 decades of industry experience and techno functional expertise, we help achieve Customer delight...

Highlights

  • Customer Experience Design##We work with our clients around the world to conceive and deliver delightful, innovative and effective design solutions that positively impact perceptions, customer loyalty, brand value and market share.
  • Omni Channel Customer Relationship Management including Customer 360 ##Today's customers often take decisions and form brand perceptions basis their digitally connected and contextual customer experience. We help deliver nextGen Omnichannel CX
  • Intelligent front Office & BackOffice automation including AI/ML/NLP based Bots, Robotic Process Automation & Smart Analytics


Description

Today's customers often take decisions and rate brands basis their digitally connected and contextual customer experience. This means that businesses need to focus on digital customer experience now more than ever before. This is critical to build a sustainable and long-lasting relationship with customers and ensure they receive the right value and customer experience over time.####Digital-first focus gives the business organizations an opportunity to understand the modern customer, improve customer engagement and thus standout on their expectation of an omni-channel digital experience. We help clients to enhance customer experience by being focused on ensuring all interactions and touchpoints with the business to be easy, enjoyable, and seamless.####IGT works with global customers in ensuring delightful Customer Experiences. Our solutions & services include##- Omnichannel CRM##- Customer 360 & CDP solutions##- Intelligent Automation leveraging AI/ML across Bots, RPA solutions##- Analytics##- Sales / Marketing / Service / Commerce Cloud Services on CRM platforms

Geographic Focus

International India Peru

Languages

English, Simplified Chinese, Spanish, Traditional Chinese

About IGT Solutions Pvt Ltd. IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. We provide integrated Digital Technology Solutions as well as Business Process Management capabilities for our clients across industries. Established in 1998, with 100% focus on customer experience, we are committed to deliver & drive positive customer experiences, leveraging innovation and business excellence. We are proud to be the long standing trusted partner for leading global enterprises. IGT’s technology team is a group of experienced techno-functional customer experience design & technology enthusiasts collaborating with our clients to help realize business value faster by designing & delivering high quality business solutions. As an organization, we are a multi-cultural team of CX & Technology Experts from over 35+ nationalities with our global delivery footprint spreads across 19 IGT owned centers in 11 countries across 4 continents as well as our teams working at client locations. IGT is a part of the Apollo group of companies.