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Customer Loyalty Management Service
We create customer loyalty
- Certified PeoplePeople employed by the consultant who hold Salesforce certifications that align to competencies
- 2
- CertificationsThe number of certifications held by people at this organization that align to competencies
- 6
In today's environment, customer loyalty and retention is a crucial success factor. In Qivos we help you build, launch and operate your Customer Loyalty Strategy based on our expertise and success on cases like Marks&Spencer, IKEA, LOREAL, Piraeus Bank
Description
In Qivos we help global and local companies like Marks&Spencer, IKEA, INTERSPORT, LOREAL, Bank of Piraeus, Accesorize etc to build their own Customer Loyalty strategy. We offer an holistic approach from strategy and implementation services down to the daily operation of the loyalty program in order to ensure success based on KPIs. Qivos is an awarded Marketing Technology Agency already cited in FORRESTER Loyalty report that specializes for more than 17 years in CRM and Customer Loyalty. Our mission is to "Inspire loyalty through compelling customer experience, achieving always great, measurable results for our clients.". Qivos is proud to have experts from the marketing and technology sector who join their talents to accomplish its vision. Our roots are technical, our passion is marketing, and our people are your people. Based in Athens Greece, we deliver our services in Europe, Middle East and Asia.
Highlights
Consulting based on a well proven methodology. We deliver our services through a number of 8 workshops with specific agendas and scope. It takes 8 weeks to finalize the process and at the end you will enjoy a well defined strategy on Customer Loyalty
Specific deliverables that consists of : S.M.A.R.T. Targets for your strategy Commercial Plan and Loyalty Model Processes definition (Registration, Reward, Redeem,Support) ROI plan and PnL for the first 5 years
Upon the Strategy finalization we undertake the implementation and the daily operation of your loyalty program. Our technical and marketing teams will ensure a solid implementation and a successful launch and daily operation of your program
Provider Details
Geographic Focus
Greece
Languages
English