Your Trusted Partner Service Cloud and Contact Center Solutions - Xperience 1st - AppExchange
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Your Trusted Partner Service Cloud and Contact Center Solutions
  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 35
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 24
  • Year this company was founded Founded 2023
Your Trusted Partner Service Cloud and Contact Center Solutions
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Empowering Businesses to Transform Customer Engagement

We are specializes in elevating customer engagement through Sales Cloud or Service Cloud with Contact Center solutions. As your trusted partner, we deliver scalable, personalized experiences that empower teams and unlock new revenue streams

Highlights

  • Transform CRM with the Power of Salesforce Sales and Service Cloud
  • Voice Excellence: Setting New Standards in Contact Center Interactions whether for Leads , Collection or Customer Service
  • We have best talents covering Service Cloud Voice with Amazon Connect or Genesys Cloud


Description

At Xperience 1st, we're not just another technology vendor; we're your trusted partner in transforming customer and user experiences. Leveraging Salesforce's cutting-edge Service Cloud and Einstein Chatbots, we specialize in optimizing Customer Relationship Management (CRM) and Contact Center operations like Genesys Cloud and Amazon Connect####Services We Offer####- CRM Optimization: Streamline your customer relationships with data-driven strategies####- Contact Center Solutions: Elevate customer service with state-of-the-art voice and chat functionalities####- Field Service Management: Improve your on-the-ground operations with our tailored solutions####- AI-Driven Personalization: Utilize artificial intelligence to offer personalized experiences that scale####- Team Empowerment: Equip your team with the tools they need for success, boosting productivity and job satisfaction. like Slack or Google Workspace

Geographic Focus

Languages

English, Arabic

About Xperience 1st Xperience1st is a Salesforce Summit partner and a Genesys partner across the Middle East — one of firms in the region trusted to deliver at both ends of the customer experience stack####Our consultants go deep in the areas where customer experience is actually won or lost:####Service Cloud Voice — We connect your contact centre telephony directly into Salesforce, so agents see the full customer picture the moment a call lands with deep hands-on Genesys experience specifically####Field Service — We get more out of your mobile workforce: scheduling, dispatch, and resource management built around the realities of how your teams actually work in the field####Slack as your operational OS — We turn Slack into the layer your business runs on, not just where it chats. Cases, approvals, field escalations, and frontline workflows all live where your people already work — wired back into Salesforce so nothing falls through the cracks####Agentforce — We build AI agents that handle routine, high-volume queries end to end, freeing your people for the conversations that need a human

Headquarters
Dublin , Ireland
Phone
+353874061456

Customer Testimonials

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