Agentforce for Telcos
Pre-built AI agents for telecoms to automate customer inquiries, billing issues, and churn management 24×7. Delivers faster resolutions, proactive support, and improved customer experience through Agentforce, Datacloud, next gen AI capabilities.
Highlights
- 24x7 AI-powered handling of enquiries, complaints, service requests, plus automated case categorization, identification, resolution, and hyper-personalization offered via. Datacolud and slack integration.
- Proactive monitoring with real-time alerts, specialized call handling, dispute resolution, ready-to-deploy telecom agents, human-in-the-loop, and pre-built Agentforce agents.
- Reduces customer churn, enhances telecom efficiency with zero-touch operations, integrates with other backend systems like billing, invoicing etc. via MuleSoft Agentforce, is scalable across regions, and backed by award-winning AI.
Description
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About Tech Mahindra For over two decades, Tech Mahindra has been committed to creating value for its customers, investors, associates and the society at large. This commitment has constantly fuelled the journey, encouraging us to think differently, work with passion and make things happen. ####Today, after 20 years, our commitment, passion and entrepreneurial spirit have only grown bigger, spurring us to look ahead and continue this journey towards achieving greater heights of Value Creation. ####As a leading global information, communications and technology (ICT) company, we are part of Mahindra Group, a global industrial federation of companies and one of the top 10 business houses based in India. ##We are powered by a pool of talented IT and consulting professionals. Our development and delivery centers in the US, Canada, Brazil, the UK, Hungary, Egypt, UAE, India, China, Malaysia, Singapore and Australia serve numerous clients, including several Fortune 500 companies.
Case Studies