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Digital Customer Experience (DCX)
Salesforce, built around your customer's lifecycle
- Certified PeoplePeople employed by the consultant who hold Salesforce certifications that align to competencies
- 1
- CertificationsThe number of certifications held by people at this organization that align to competencies
- 6
Digital Customer Experience (DCX) is a Salesforce consultancy from the Netherlands. We design, build, and optimize Salesforce around your customer's lifecycle with our methodology, Customer Lifecycle Delivery, so your customers feel known, not anonymous.
Description
Digital Customer Experience (DCX) is a Salesforce consultancy from the Netherlands, working across the Netherlands, Belgium, and the UK. We design, build, and optimize Salesforce around one structure: your customer's lifecycle. Customer Lifecycle Delivery, our implementation methodology, decomposes your business, not our project plan: six stages from Acquire to Offboard, plus the foundations and integration layers. Departments stop working from fragmented pictures of the customer, and your customers feel known, not anonymous. We work for organizations whose customer relationships run on contracts: banks, insurers, healthcare, platforms, and travel. Every engagement anchors to a measurable business goal, delivery runs in building blocks with visible phases, and you know your team by name before you sign. AI accelerates how we deliver: the same scope faster, or more scope in the same time, every output reviewed by a senior consultant. Services: Sales Cloud, Service Cloud, and Agentforce implementation, Project Recovery for Salesforce projects that keep slipping, and the Salesforce Foundations Review, a fact-based read of what your org actually contains.
Highlights
Built around your customer's lifecycle. Our methodology, Customer Lifecycle Delivery, decomposes your business, not our project plan: you see the whole board from the first session, and every sprint lands on a square you chose.
AI-accelerated, senior-reviewed. AI speeds up delivery so you get the same scope faster or more scope in the same time, and every output is raised to production grade by a senior consultant.
You know your team before you sign. The engagement team is named before signature, pricing structures are transparent, and every engagement anchors to a measurable business goal.
Provider Details
Digital Customer Experience (DCX) is a Salesforce consultancy from the Netherlands, working across the Netherlands, Belgium, and the UK. We design, build, and optimize Salesforce around one structure: your customer's lifecycle. Customer Lifecycle Delivery, our implementation methodology, decomposes your business, not our project plan: six stages from Acquire to Offboard, plus the foundations and integration layers. Departments stop working from fragmented pictures of the customer, and your customers feel known, not anonymous. We work for organizations whose customer relationships run on contracts: banks, insurers, healthcare, platforms, and travel. Every engagement anchors to a measurable business goal, delivery runs in building blocks with visible phases, and you know your team by name before you sign. AI accelerates how we deliver: the same scope faster, or more scope in the same time, every output reviewed by a senior consultant. Services: Sales Cloud, Service Cloud, and Agentforce implementation, Project Recovery for Salesforce projects that keep slipping, and the Salesforce Foundations Review, a fact-based read of what your org actually contains.
Geographic Focus
Netherlands
Languages
Dutch • English