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EBO Intelligent Patient Portal (IPP): Conversational AI for the NHS

Empowering NHS Trusts with AI to reduce DNAs and boost patient engagement

Overview

EBO’s IPP transforms traditional healthcare portals into active digital workers. Purpose-built for the NHS, our AI-powered solution automates appointment management, waiting list validation, patient communications, and assessments via natural conversation

See How EBO Intelligent Patient Portal (IPP): Conversational AI for the NHS Works

- Live in Under 90 Days: Pre-configured for NHS workflows and integrated with major EPRs - Built for Inclusion & Accessibility: Multilingual, WCAG 2.2-compliant, and designed with Dynamic Literacy Assessment to support underserved communities

EBO’s Intelligent Patient Portal (IPP) is more than a portal—it’s an AI-powered patient engagement platform built specifically for the NHS. Trusted by Acute and Mental Health & Community Trusts, it uses Conversational AI to automate appointment management, waiting list validation, assessments, document delivery, and communication across multiple channels—without requiring patients to log in or download an app. Our solution is live across multiple NHS sites and delivers 65%+ patient engagement, 30%+ DNA reduction, and significant call deflection—all while improving accessibility for underserved populations. With native integration into EPRs like RIO, EMIS, and SystmOne, and compliance with FHIR/HL7, NHS Login, DTAC, and NHS App features, EBO’s IPP helps Trusts modernise outpatient services in line with elective recovery, PIFU, and Frontline Digitisation goals. Services Offered: - NHS Login & NHS App - Patient appointment automation - Waiting list validation (conversational triage and escalation) - AI-driven assessments (e.g., PHQ-9, GAD-7, PIFU) - Document access & digital correspondence - Inclusive communication via SMS, web, WhatsApp, voice - Behavioural-science - ICS ready