Bucher + Suter | Contact Center Performance and Integration Experts - Bucher + Suter - AppExchange
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Bucher + Suter | Contact Center Performance and Integration Experts
  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 13
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 25
  • Year this company was founded Founded 1981
Bucher + Suter | Contact Center Performance and Integration Experts
Bucher + Suter: Your contact center partner
Agentforce Contact Center - the native Salesforce contact center
Trusted by Salesforce
Get started with Agentforce Contact Center and Bucher + Suter
Implement Agentforce Contact Center so it works in real-world operations

Contact center performance depends on how systems, data, and workflows work together in practice. Bucher + Suter helps you implement and integrate Agentforce Contact Center so it runs reliably, connects seamlessly, and delivers measurable results.

Highlights

  • Connect CRM, voice, channels, and AI so your contact center works as one system.
  • Built for complex environments where stability, security, and performance are critical.
  • Delivers reliable performance beyond go-live with ongoing optimization and support.


Description

Agentforce Contact Center brings voice, digital channels, CRM data, and AI into one environment. In real contact centers, performance depends on how these elements work together across systems, teams, and day-to-day operations.####Bucher + Suter helps organizations implement and integrate Agentforce Contact Center with a clear understanding of how contact centers actually operate. We focus on how it fits into your architecture, how data and workflows behave under real conditions, and how agents use the system day to day. The result is a contact center that works reliably in production.####We help you make your platform investment pay off by aligning architecture, integrations, and operations around real usage. We design AI workflows that support agents without creating risk or resistance. We connect channels, CRM data, and voice so customer service runs as one joined-up system.####Our services include Agentforce Contact Center implementation and integration, CRM and voice integration, AI and workflow design, contact center optimization, and ongoing support and performance improvement.

Geographic Focus

International Switzerland

Languages

English, French, German

About Bucher + Suter Contact centers are under pressure to improve service quality while reducing cost to serve. Disconnected systems, fragmented data, and manual workflows make that difficult. Bucher + Suter helps you make your contact center and Salesforce work as one system. As a contact center transformation partner, we connect Cisco platforms, including UCCX, UCCE, and Webex Contact Center, with Salesforce and the wider service ecosystem, aligning routing, agent experience, data, and workflows so performance improves across every interaction. Our solutions go beyond CTI to create a unified, omnichannel service environment with better agent context, less manual work, and seamless customer journeys. As an Agentforce Contact Center consulting partner, we help design and operationalize AI-driven service models within Salesforce. We stay accountable beyond go-live, continuously improving how your systems perform so your contact center runs more efficiently and delivers measurable value over time.

Headquarters
Worblaufen, Switzerland | Denver, CO, USA
Phone
800-917-9060