Unleashing new waves of value through AI-driven customer service - Capgemini* - AppExchange
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Unleashing new waves of value through AI-driven customer service
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  • Number of Salesforce-verified projects completed by the consultant Projects Completed 833
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  • Year this company was founded Founded 1967
Unleashing new waves of value through AI-driven customer service
Unleashing new waves of value through AI-driven customer service
Unleashing the Value of Customer Service

The emergence of agentic AI signals a profound ##transformation for customer service, complementing teams ##and self-service experiences with proactive, intelligent, real ##time and continuously learning services that deepen ##customer relationships

Highlights

  • Capgemini and Salesforce partner to guide organizations ##through this significant transformation. Capgemini brings ##deep expertise in business transformation, ensuring AI is ##thoughtfully integrated into core business processes.
  • Salesforce delivers cutting-edge innovations like ##Agentforce Service, Agentforce Voice, Data360, ##MuleSoft Agent Fabric, and Agentforce Sales that bring ##enterprise-grade agentic AI to life, with AI that is ##augmented, autonomous, and aligned to Org
  • These systems learn and act alongside ##humans, anticipating needs, automating complex work, and ##enabling entirely new ways to engage customers and create ##business value


Description

The emergence of agentic AI signals a profound ##transformation for customer service, complementing teams ##and self-service experiences with proactive, intelligent, real ##time and continuously learning services that deepen ##customer relationships and accelerate business growth.####According to Capgemini’s recent report, Unleashing the ##Value of Customer Service, this transformation requires ##fundamentally reshaping customer interactions, operational ##workflows, and strategic priorities to meet rising consumer ##expectations for seamless, personalized, and proactive ##experiences. Organizations that make this shift are better ##positioned to boost retention, build loyalty, and stay ##competitive in a rapidly evolving market.####But this shift is about more than technology. It demands ##true orchestration across people, platforms, and strategy. ##This alignment makes the whole company work in sync so AI ##can scale and deliver lasting value

Geographic Focus

Languages

English

About Capgemini* Capgemini is an AI-powered global business and technology transformation partner, helping organizations reimagine their future and deliver tangible business value through innovation, technology, and people. ####With a strong heritage of nearly 60 years, Capgemini is a responsible and diverse organization of over 420,000 team members across more than 50 countries, serving clients globally with deep industry expertise and a robust partner ecosystem. ####We deliver end-to-end services and solutions, spanning strategy, design, technology, engineering, and business operations—empowering enterprises to accelerate their digital and sustainable transformation journeys. ####Leveraging market-leading capabilities in AI, generative AI, cloud, data, and digital engineering, Capgemini enables organizations to unlock innovation, enhance customer experiences, and drive measurable outcomes at scale. ####At Capgemini, we combine technology with purpose—imagining and making the future real through responsible and ethical innovation that creates lasting value for businesses and society.####Get the future you want | www.capgemini.com

Headquarters
Paris, FR
Phone
+1-425-818-3364