Sycor - Managed Service, Training and Consulting for Life Sciences

Description

Sycor has specialized in multichannel CRM services for the Life Sciences Industry and has gained tangible expertise in over 100 CRM projects. Our services include: Consulting: We use proven analysis methods to challenge existing processes and identify potential for improvement. With hands-on expertise we coordinate all tasks and activities to implement your roadmap. Training: We believe that knowledge transfer is successful only when learning approaches are in line with the company‘s culture and processes. Therefore we develop customer-specific training strategies for CRM rollouts including role-based concepts, live and web training in 15+ languages and utilization of all learning channels. Managed Service: We provide multilingual 1st and 2nd level support (service desk and business application support). With our certified agents and consultants we handle service requests, incident, problem and change management for your CRM. Besides, we give advice and support for Release Management and Data Management.