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TrackWise Digital Complaint Management Software
Automated complaint management software, 21CFR Part 11 Compliant
Overview
TrackWise Digital Complaint Management Software enables quality and regulatory professionals to manage the entire complaint lifecycle—from complaint to investigation, root cause analysis, and regulatory reporting.
See How TrackWise Digital Complaint Management Software Works
Capture and Integrate Customer Complaints: Integrate customer complaints with existing Salesforce standard objects and forms for master data such as accounts, contacts, and products.
Make Better Complaint Assessments: Configurable questionnaires/decision trees can be used for multiple processes including complaint assessments, reportability assessments, and safety assessments.
Improve Visibility and Collaboration: Create a list of active tasks per assigned user across all TrackWise Digital processes. Set up automated alerts and monitoring systems based on customizable data change triggers.
Best Practice Industry Templates Built on over two decades of quality experience, TrackWise Digital's best practice templates enable quick implementation and support automated validation through software updates—minimizing the burden on IT departments, lowering total cost of ownership, and accelerating time to value. Out-of-the-Box Compliance TrackWise digital is built form the ground up around compliance with control over processes and information, enforced compliance with internal and external requirements, and 21 CFR Part 11 compliance including electronic signature and audit trail. Centralized System of Record Managing all quality processes on a single, centralized system streamlines cross-functional quality processes and enables robust reporting and analytics capabilities. The easy-to-use platform includes automated configurable workflows, productivity tools like tasks and alerts, and reports and dashboards.
Categories
- Business Needs
- Project Management
- Industries
- Healthcare & Life Sciences
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package