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TeamViewer Remote Support and Access
Improve first-call resolution rate with high visibility of process KPIs
Overview
Start remotely connecting people, assets and devices around the globe on the widest array of platforms and technology within your Salesforce environment from anywhere at anytime. Get insights on your support processes leveraging latest AI technology.
See How TeamViewer Remote Support and Access Works
CROSS-PLATFORM REMOTE SUPPORT Remotely connect to any type of device whether it is an IT device or asset on the shopfloor instantly directly out of Salesforce, or support on tasks in the field requiring physical interactions by using Augmented Reality.
BEST IN CLASS AUGMENTED REALITY SUPPORT Support your customers and field technicians by providing experts a see-what-they-see experience, executed and tracked in Salesforce using TeamViewers Augmented Reality platform.
PROTECTING YOU IS TOP PRIORITY TeamViewer is serious about security, and puts customers and their clients first when it comes to protecting them with the latest in technology. Our infrastructure is ISO 27001 certified and HIPAA and SOC2 compliant.
Advantages of using TeamViewer in your Salesforce Cloud: REMOTE SUPPORT Send invites and start remote control sessions instantly from any Salesforce object. UNATTENDED ACCESS Enhance your asset management by using TeamViewer to connect directly to your assets remotely. NOTIFICATIONS Notifications make it easy to manage multiple sessions simultaneously, increasing efficiency. SET E-MAIL TEMPLATES It’s easy to customize email templates depending on the screen and communication type. REPORTING AND AUDITING Log any interaction with TeamViewer on the Salesforce object the connection was initiated from. Build reports and dashboards to gain KPIs on your support processes. The information includes connection time, participants, transferred files and audit events. LIGHTING MODE APP This intuitive Lightning Mode app design makes it even easier to use TeamViewer on Salesforce. TeamViewer’s reliable support team is there to help you with any problems you have using the app.
TeamViewer Germany GmbH's Achievements
Categories
- Business Needs
- Customer ServiceAgent ProductivityField Service
- Industries
- Horizontal ProductHealthcare & Life SciencesManufacturing
- Personas
- AdministratorBusiness Operations ManagerService Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.Accessible SolutionThis company indicates that their solution meets certain accessibility standards. To learn more, review the Accessibility Conformance Report provided by the company. We don't independently audit a solution's accessibility.
- No LimitsLightning ReadyManaged PackageLightning App BuilderAccessible Solution