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Reputation Studio by 1440 | Reviews, Q&A, App Reviews & Voice of Customer

Turn Every Customer Review into Better Customer Experiences

Overview

Reputation Studio is the Salesforce-native Voice of Customer platform for managing product reviews, location reviews, app reviews, customer questions, and social feedback across 50+ channels. Centralize customer conversations inside Service Cloud.

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See How Reputation Studio by 1440 | Reviews, Q&A, App Reviews & Voice of Customer Works

  • Omnichannel Coverage ✔ Aggregate reviews, Q&A, and feedback from Amazon, Walmart, Target, Google Business Profile, Apple App Store, Google Play, Bazaarvoice, Trustpilot, Yelp, Facebook, Reddit, Tripadvisor, OpenTable, PowerReviews, Yotpo, and more.

  • Every Review Type ✔ Manage product reviews, location reviews, app reviews, retailer questions, marketplace feedback, social recommendations, and user-generated content from one Salesforce workspace.

  • Service Cloud + Agentforce ✔ Automatically create cases, prioritize reviews by sentiment, route work to the right teams, and accelerate responses with Agentforce AI, templates, approval workflows, and automation.

  • Voice of Customer Intelligence ✔ Monitor brand health, analyze customer sentiment, identify product trends, benchmark competitors, and measure agent performance with Salesforce-native dashboards and reporting.

  • Enterprise Ready ✔ Trusted by enterprise brands to manage millions of customer interactions while improving SLAs, increasing review volume, and strengthening customer satisfaction.

Customer feedback is everywhere—but managing reviews, Q&A, ratings, and social comments across multiple channels doesn't have to be. Reputation Studio centralizes product reviews, location reviews, app reviews, and customer questions from 50+ channels directly inside Salesforce Service Cloud, giving teams a single workspace to monitor, respond, automate, and report. With Agentforce, AI-powered response recommendations, intelligent routing, approval workflows, customizable dashboards, and Voice of Customer analytics help brands respond faster while maintaining consistent, on-brand customer experiences. Every review and response is synchronized with Salesforce for case management, reporting, automation, and actionable customer insights. Trusted by enterprise brands across retail, CPG, travel, and hospitality, Reputation Studio helps organizations reduce response times, increase review volume by 12%, improve average ratings by 0.12 stars, and save 50+ agent hours per month—turning customer feedback into better products, better service, and stronger brand reputation.

Categories

Business Needs
Productivity
Customer Service
Agent Productivity
Industries
Consumer Goods
Retail
Travel, Transportation, & Hospitality
Personas
Administrator
Executive
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package

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