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KMS Lighthouse | Knowledge Management System | FAQs & Data Driven Scenarios

KMS Lighthouse

Overview

KMS Lighthouse helps organizations utilize and share accurate and consistent answers to sell smarter and serve better with this smart and easy to use knowledge base. Employees can now send direct replies through your ticketing system to customers.

See How KMS Lighthouse | Knowledge Management System | FAQs & Data Driven Scenarios Works

IMPROVE CUSTOMER EXPERIENCE Reduce the amount of time it takes an agent to find an answer to a question and reply to the customer minimizing the interaction time.
INCREASE FIRST INTERACTION RESOLUTION Lighthouse helps to provide consistent responses each time the same question is answered with a high quality of written responses, resulting in good customer experiences
REDUCE ON-BOARDING TIME Build a confident staff able to become familiar with content quickly and with limited training ensuring the employees are able to effectively answer questions.

KMS Lighthouse is a leading provider of the next-generation knowledge management solution. KMS Lighthouse enhances every engagement by empowering customers and agents with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. KMS Lighthouse's powerful AI search functionality dramatically improves engagements across all service and sales channels, from call centers to branches and stores, including easy integration to enhance existing and future self-service channels. KMS Lighthouse is the platform that brings clarity from within this vast sea of information so when a site visitor or caller asks your agent a question, KMS Lighthouse enables users to search all relevant data and instantly displays the concise and accurate answer.