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Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution
Ground Agentforce in secure, relevant knowledge from across your enterprise
Paid
- Actions: 1
- Industries
- Financial ServicesHigh TechManufacturing
- Business Need
- ProductivityCustomer ServiceIT & Administration
- Requires
- Agentforce
- Compatible With
- Service CloudExperience Cloud
Coveo, the leader in AI Search, is now available for Agentforce. Boost self-service, deflect more cases, & empower service reps with smarter actions—Q&A, case classification, and case resolution. And then, customize prompts to draft emails, KBs, & more.
Highlights
ACCESS ALL YOUR KNOWLEDGE ➡ Index unstructured knowledge from anywhere — Salesforce, Slack, GDrive, Jira, etc ➡ Go live faster by connecting to all your data without migration ➡ Ingest large unstructured data & cases across formats with real-time refresh
SECURE BY DEFAULT ➡ Enforce item-level permissions automatically from each source system ➡ Deliver secure, governed results out of the box—no manual mapping needed ➡ Prevent public users from accessing private content in Agentforce responses
MAXIMIZE VALUE. MINIMIZE OVERHEADS ➡ Index scattered unstructured data without moving it ➡ Index large items without incurring high processing costs ➡ Avoid surprise fees—indexing is included with your license & pricing is based on queries
Provider Details
Coveo
Quebec, QC, Canada
- Social ImpactPledge 1%This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
- Pledge 1%
Founded
2005
Website
Phone
(514) 375-0126Coveo brings superior AI-Relevance to every point-of-experience or agent, transforming how enterprises connect with their customers and employees to maximize business outcomes. Relevance is about moving from persona to person, the degree to which the enterprise-wide content, products, recommendations, and [generative] advice presented to a person online aligns easily with their context, needs, preferences, behavior and intent, setting the competitive experience gold standard. Every person’s journey is unique, and only AI can solve the complexity of tailoring experiences across massive, diverse audiences and large volumes and variety of content and products. Our Coveo AI-Relevance Platform™ ️enables enterprises to deliver hyper-personalization at every point-of-experience, easily unifying all their data securely, with the highest level of contextual and prescriptive accuracy while simultaneously optimizing business outcomes. Coveo brings AI-Relevance to the digital experiences of many of the world’s premier and most innovative brands, serving millions of people across billions of interactions. What we believe is bold: Digital is table stakes, Relevance is not.
Pricing Details
Contact us for pricing