AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

SmartCOMM™ for Salesforce - Enterprise Edition

Enterprise-Grade Document Generation and Customer Communications Management

Overview

SmartCOMM for Salesforce empowers organizations to effectively manage and scale their critical customer communications. Engage customers with tailored, professional, and personalized communications that are brand-consistent, relevant, and valuable.

1 of 15

  • Simplify Your Communication Template Management: Utilize sophisticated business logic and shared content to make updates once and scale across all your templates with ease. Address multiple channels, languages, and brand with a single template.

  • Scale to Meet the Needs of the Modern Enterprise: Future-proof your organization by easily adding new communications channels, auto-scale capacity with cloud-native architecture, and eliminate downtime and upgrade cycles with blue-green deployments.

  • Manage Complexity and Compliance: Integrate SmartCOMM across your Salesforce ecosystem and other enterprise platforms that require customer communication touchpoints. All communication changes are tracked and fully auditable for full compliance oversight

SmartCOMM for Salesforce helps you deliver more than just a document. SmartCOMM for Salesforce is a Customer Communications Management (CCM) solution designed to centrally manage critical business documents and customer communications processes. The solution enables businesses to deliver a better customer experience with powerful capabilities such as dynamic document generation, personalization, collaboration, and contract negotiation. The SmartCOMM for Salesforce - Enterprise edition is a highly configurable and flexible enterprise solution designed to work across multiple Salesforce editions and modules, including Sales and Service Cloud, Health Cloud, and Financial Services Cloud with or without OmniStudio. The solution uses Salesforce utilities to access data from remote sources Template management is simplified with full access to the SmartCOMM Template Designer and our Smart templates help manage across channel, brand, language, jurisdiction, and idiom - all from a single template. The solution can help to support all communication types including on-demand (1:1 straight through), interactive (customize a draft prior to finalization), and high-volume batch scenarios.

Categories

Business Needs
Quotes & Orders
Contract Management
Document Generation
Industries
Communications
Energy
Financial Services
Personas
Architect
Consultant
Developer
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Managed Package

More from Smart Communications

  • SmartIQ™ for Salesforce
    by Smart Communications
    No Ratings
    SmartIQ for Salesforce is a digital data collection solution that tackles two of the biggest frustrations for today's companies - data quality and access to information - by transforming legacy forms into sophisticated, guided interactions.
    Customer ServiceProcess Management

  • SmartCOMM™ for Salesforce - Correspondence Edition
    by Smart Communications
    SmartCOMM for Salesforce empowers organizations to effectively manage and scale their critical customer communications. Engage customers with tailored, professional, and personalized communications that are brand-consistent, relevant, and valuable.
    Contract ManagementQuotes & Orders