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Natterbox for Agentforce | Agentic AI | Salesforce Voice | Contact Center | CTI

Native Salesforce Voice Solution for Agentforce

Overview

Natterbox provides AI-powered automation with Agentforce along with its core product of native Salesforce voice, CTI integration & contact center features.

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See How Natterbox for Agentforce | Agentic AI | Salesforce Voice | Contact Center | CTI Works

  • SEAMLESS AI AND HUMAN COLLABORATION Achieve effortless transitions between Agentforce and humans with intelligent call handling. Augment employee skills with context-rich AI insights, ensuring every handoff feels seamless, improving FCR and CSAT.

  • NATIVE INTEGRATION WITH SALESFORCE Leverage Salesforce data to create seamless customer experiences with Agentforce. Personalize call routing using any Salesforce object or field, all with clicks—not code.

  • COMPLETE TELEPHONY CONTROL Capture and sync all call data into Salesforce through our CTI, web, or mobile app, ensuring total visibility and control of your global telephony directly within Salesforce.

With Natterbox and Agentforce you can automate transactional tasks like gathering customer details and routing calls based on complexity, freeing advisors to focus on high-value interactions. By automatically surfacing the right customer data and call history for agents, you ensure every interaction is informed and efficient. Fully integrated into Salesforce, Natterbox keeps agents, admins, and managers working natively, driving productivity and maximizing the impact of your sales and service teams.

Categories

Business Needs
Sales
Customer Service
Telephony
Industries
Financial Services
High Tech
Travel, Transportation, & Hospitality
Personas
Administrator
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Agentforce
Managed Package

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